About Us: Destiny Student specializes in offering summer tourist accommodation in student buildings across the UK and Ireland. We are recognized for maintaining high standards throughout our business operations. Our commitment revolves around providing value-for-money accommodation and friendly service to our customers. During the three months of summer, we transform purpose-built student accommodations into a pop-up hotel/hostel service, hosting tens of thousands of guests. Our dedication extends to providing onsite training and ensuring our staff gain valuable hands-on experience. We are seeking a dynamic and motivated individual to join our Reservations team as a Reservations Agent. As a Reservations Agent, you will play a crucial role in assisting the team to achieve their potential and meet overall departmental objectives. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this might be the perfect opportunity for you. Fixed Term Contract Start Date: 1st April or 1st May 2025 End Date: 7th September 2025 Responsibilities: Reservations and Customer Service: Manage reservations and enquiries inboxes, responding to incoming emails promptly. Provide exceptional customer service, ensuring all company standards are met. Deal with OTA queries and respond to group enquiries, completing group reservations efficiently. Liaise with revenue managers regarding group bookings and highlight any customer feedback that needs attention. Administration: Ensure all administrative procedures are completed accurately and in accordance with departmental and company guidelines. Implement and review administrative control systems. Oversee daily housekeeping reports, record data, and ensure smooth and successful daily processes. Work closely with Building Managers to meet KPIs and send out daily reports. Finance: Assist the team achieving revenue and quality targets, developing new ideas to improve processes. Handle payments, manage declined payments, and chase customers when necessary. Health and Safety: Take ownership of key safety and health issues within the Head Office building. Act as ambassadors for good safety and health standards, promoting a culture of openness, dignity, and respect. Report all incidents and accidents to the Area Manager. Other: Undertake other administrative tasks as requested by the senior management team. Provide backup reception/supervisor assistance for any Destiny Student property. If you are passionate about delivering outstanding customer service, possess strong organizational skills, and are eager to contribute to the success of our Reservations team, we invite you to apply for this exciting opportunity. Join us in creating memorable experiences for our guests and contributing to the overall success of our department. Work Details and Benefits: Live In Accommodation at an Affordable Rate: This is a great opportunity for anyone looking for a summer job and wanting to work and experience living in another city. Free Hostel Stays: Explore our other cities with complimentary stays for our dedicated team members. Family & Friend Discounts: Extend the hospitality to your loved ones with special discounts for family and friends. Employee Recognition: Your hard work doesn't go unnoticed – be a part of a workplace that values and recognizes its team. Discretionary Performance-Based Bonus: Recognize and reward exceptional performance with our discretionary bonus program. Tour Partnership Programs: Enjoy exclusive opportunities to partner with local tours and experiences. Team Events: Foster camaraderie and team spirit through engaging and enjoyable team events. The social aspect of the job is a key highlight for past team member, with popular events and activities that make it easy to form friendships and enjoy a supportive, vibrant workplace. Join Destiny Student for not just a job, but a fulfilling experience with a range of perks and benefits that enhance your work and life. Schedule: Shift Work: Your work schedule will be provided to you by your manager at least a week in advance. You may be required to work a variety of shift times as needed from 8 am- 8 pm. Standard Shifts will be 8 hours. Weekend Availability: As part of our operational needs, we require candidates with availability during weekends. This ensures coverage and contributes to the smooth functioning of our operations. Your flexibility is appreciated in maintaining the quality of service we provide throughout the week, including weekends. How to Apply: If you are passionate about hospitality and are ready to contribute to the success of Destiny Student, please submit your resume and a cover letter detailing your relevant experience. Destiny Student is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us for a summer of growth and experience.