We are currently looking for an experienced and
motivated Reservations Manager to join our team at The
Stafford London Hotel.
The Reservations Manager is responsible for overseeing
the reservations and booking process, as well as managing a team of reservation
agents. They will ensure the team run an efficient and accurate reservation
procedure, whilst optimising occupancy rates, and deliver exceptional service
to our guests.
About The Stafford London
Situated just off Piccadilly, in the heart of historic St
James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the
Capital. Alive with English character, it holds 5 AA Red Stars for its
excellence.
The Stafford London is ideal for West End theatres, dining,
and shopping at Bond Street, Jermyn Street and Regent Street. Green Park
underground & Victoria Station are within walking distance. Surrounded by
art galleries and museums, the property is next to the royal palaces and parks.
About the role, what will I be doing?
* Provide daily reports of reservation performance, occupancy rates,
and revenue generated.
* Lead and manage a team of reservation agents, providing guidance,
training, and performance evaluations.
* Oversee the entire reservation process, from receiving inquiries
and booking requests to confirming reservations and handling
cancellations.
* Monitor reservation systems and databases to ensure accuracy and
prevent overbookings or discrepancies.
* Analyse historical data and current trends to forecast occupancy
and recommend pricing strategies.
* Maintain a high level of customer service by promptly and
professionally responding to guest inquiries, requests, and concerns
related to reservations.
* Address and resolve any issues that arise, ensuring guest
satisfaction and retention.
* Collaborate with sales, marketing, and other relevant departments
to promote special deals and events
* Communicate reservation details and requests to various departments
to ensure smooth guest experiences upon arrival.
* Ensure that reservation agents adhere to company policies,
procedures, and guidelines when handling reservations and interacting with
guests.
Who are we looking for?
* Previous experience in a similar role
in a luxury hotel working with a PMS (Opera) system is essential
* Previous experience leading and
managing a team
* Highly
organised, multitasking individual with a positive attitude & a team
player
* Ability
to manage varying needs and prioritising to ensure the best business
results
* Excellent
communication skills are essential as well as discretion
* An
exceptional attention to detail is also required as is a flexible attitude
when it comes to working time as the role which is primarily Monday to
Friday, and will on occasions require weekend working
* Effective
written communication skills including the ability to prepare reports
* Analytical
mindset with the ability to interpret data and make informed decisions.
* Customer-focused
attitude and a commitment to delivering exceptional guest experiences.
* Understanding
of revenue management principles and strategies.
Our Benefits includes:
* 28
days holiday which increases with length of service to a maximum of 33
days
* Private
Healthcare option & Life Insurance
* A
choice of rewards and lifestyle benefits
* Employee
recognition programme
* Training
and development opportunities
* Access
to Wagestream app
* Referral
Scheme: £1000 for referring a Chef, £500 for other permanent
position (terms and conditions applies)
* Interest
free season ticket loan
* 50%
Food and Beverage discount in our venues
If the role sounds like something you would enjoy doing and
you are excited about our hotel and the team than we would love to get to know
you!
Please apply now, we are looking forward to receiving your application.
The successful candidate must already have eligibility to
work in the UK.