Pro currently has an exciting opportunity to join its Insurance Services team as a Team Manager and we are open to receiving applications from people with a range of experience levels. It is likely that you will have a background in Financial Services, Banking, Insurance or a similar industry.
The successful applicants will support our prestigious clients and manage a Team of up to 15 FTE, while being responsible for meeting all Client service levels, deliverables and deadlines.
Pro operates a hybrid working model, with time split between working from home and from our Gloucester and/or Liverpool office as required.
Main Duties and Responsibilities
* Management/leadership of 10 to 15 staff.
* Monitor KPIs and SLAs. Produce daily and weekly client reports, leading the weekly update calls. Arrange, drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings.
* Developing and building upon existing client relationships and being the main point of contact, dealing directly with clients in a collaborative and professional manner.
* Responsible for optimising team structure, staff development and associated objective monitoring through the appraisal process, including overall Team Performance and individual PD plans.
* Manage the recruitment process and deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training.
* Provide hands on technical Quality Control support to ensure the team is achieving client SLA’s.
* Contribute to new business projects and support pitches. Support consultancy projects.
Skills and Experience
* Demonstrated experience of leading and managing people, either direct line management or via projects.
* Good corporate financial awareness and pro-active understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.
* Able to navigate around a variety of systems such as client-developed systems and various document management a
* Ability to prioritise team workload to meet deadlines.
* Excellent communication and able to work on own initiative.
* Strong experience in working with Microsoft packages including Excel and PowerPoint.
* Good understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.
* Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements.
* Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues.
* Essential to be able to maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients.
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