You will be part of our European deskside IT support team, supporting our global tech giant customer on-site users. We troubleshoot hardware, software, and connectivity issues for our aerospace, control systems, and automotive divisions within our customers. What are you going to do? Providing standard and approved hardware and software support and maintenance on desktop devices. Responding to incidents and end-user service requests and manage them to a successful resolution. Ticket handling based on customer requirements. Providing hard and soft break-fix services for hardware and software equipment across the site. Desk-side support and PC break/fix including basic management of Windows O/S. Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements. Review security profiles and antivirus software on all desktop devices and take appropriate action if security requirements are not met. Working on-site in Lotte from Monday to Friday, from 9 am to 5 pm. What will you bring to ESP? 2 years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting Proficient German and English (minimum B2) Good command of Windows O/S Microsoft Office 365 troubleshooting experience Understanding of network protocols, server hardware and configurations Wireless networking knowledge Experience with Active Directory Advantage: basic knowledge of LAN-WAN setups and concepts Salary entitlement: Our salaries are negotiable and range based on your experience and technical expertise. Once we have assessed your experience and expectations we can confirm the salary. Benefits: Social Security Contribution – 19.6% for employee (total is 39.2%) Pension 18.6% (This is split evenly 9.3% employee and employer) Sick leave: 70% of salary Healthcare Access to Perkbox voucher-based platform Accident Insurance We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, and we also cover the costs for certifications such as CompTIA A, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more. 25 days of annual leave About us: ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs. Why join us? You’ll continually enhance your skills in diagnosing and fixing HW and SW issues, boosting your technical knowledge across various platforms. You will work with multiple levels of end users and in different environments. This will enhance your ability to deliver great customer service, balancing technical expertise with excellent soft skills. At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. support JobsInGermany ICT ITroles systemejobs ITsupport jobsinIT system ITengineer helpdesk fielddesktop desktop contract permanent