Income Protection Administrator at Merkur Slots UK Limited | softgarden
Position: Income Protection Administrator
Hours Per Week: 37.5, 08:30-17:00 Mon to Fri
Pay Rate: £24,000-£28,000 per annum
We are looking for someone to join our team as an Income Protection Administrator, who is in the early stages of their career and is motivated, hardworking, and committed to their professional growth and career development.
We are passionate about supporting each member of our team in helping them to grow and feel valued and proud to be part of our exciting and diverse industry.
We're a dynamic and fast-paced team that's passionate about empowering our employees to develop their careers, and you'll have the opportunity to work within our professional accounting administration team.
Key responsibilities of the role:
* Manage the collection processes across all venues, ensuring accurate income data capture and investigations into machine exceptions, including machine re-audits and spot checks.
* Provide ‘live’ support for venues during their cash collection process.
* Ensure the prompt escalation of exceptional machine losses immediately to the Operations team/Internal Audit team for further investigation.
* Produce weekly exceptions reports by area, and review exception returns for the monthly period report.
* Assist with the management of the user profile administration on the gaming machine management system MARS and Orion.
* System management – accurately update data for individual machines, venue locations, and management changes.
* Maintain and produce venue float reports as required.
* Assist in reporting to ensure venues are following guidelines and legal machine requirements.
* Liaise with Venues on a weekly basis, ensuring correct processes are being followed and assist Venue/Area Managers where necessary.
* Analyse data received from our gaming machines and escalate any anomalies or potential fraud situations.
* Ensure the company adheres to Gauselmann Group International Guidelines.
* Provide cover for other team members to ensure wider team success.
* Assist in any other projects as required.
What you will need:
* Experience in a similar industry would be advantageous but not essential.
* Strong attention to detail.
* Self-directed with the ability to manage and prioritise daily tasks.
* Accurate, attentive to detail, with good organisational skills and the ability to follow through on projects.
* A team player with the ability to develop positive relationships and work effectively with key stakeholders.
* Ability to work with confidential information on a regular basis.
* Good communication skills, transparency, openness, and respect.
* Ability to solve problems utilising technology, strong skills working with MS Excel and advanced IT skills.
* Flexibility to work bank holidays as required.
Here’s what’s in it for you:
* Up to 25 days of holiday, plus bank holidays, related to service.
* Free on-site parking.
* Contributory Pension Scheme.
* Life Assurance.
* Employee Assistance Programme.
* Subsidised on-site cafeteria.
* Long-service rewards.
* Employee discount shopping schemes.
About Us:
Merkur Casino UK is part of the Gauselmann Group, a family-owned German company which trades in over 40 European countries and is regarded as the foremost provider of gaming machines in the UK.
Merkur Casino UK does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. Merkur Casino UK is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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