Oxford University Hospitals NHS Foundation Trust
We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Haematology Department. Working within the Bone Marrow Transplant Team, this role is key in ensuring that all administrative processes are in place and adhered to in order to support the patient along their care pathway.
Main duties of the job
Providing a pivotal role, you will liaise closely with Consultants, Nurses, and MDT co-ordinators to co-ordinate and be responsible for efficient clinic management and delivery of administrative tasks. The post also has a supervisory element and would provide an excellent opportunity for anyone seeking to build upon their NHS experience and knowledge and who is ready to take on more responsibilities. Whilst in post, we would be able to offer you training with a dedicated team trainer and mentor to ensure that you have the right skills to continue to develop your career to progress and pursue future leadership and management roles.
Job responsibilities
* To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team.
* To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.
* To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.
* To comply fully with elective access policy; the Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathway.
* To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated.
* To arrange investigations, ensuring that these have been performed, results have been received, seen by the relevant clinician, and uploaded to correct software as appropriate within a timely manner.
* To manage defined areas within the speciality and be responsible for prioritising work, developing staff, and reviewing working practices to ensure effective department procedures and communication structures are implemented.
* To coordinate the day-to-day activities of assistant specialty coordinators.
* To train and supervise members of the team in all aspects of patient administration service and exceptional customer service, motivating, improving performance, and promoting team values to achieve required outcomes.
* To contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals.
* To be actively involved in the recruitment process.
* To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups.
* To take responsibility for data quality within a defined area; investigating issues, rectifying processes, and providing training as required.
* To deal with complex enquiries from staff, patients, relatives, and visitors investigating and researching matters in order to provide information, guidance, and advice to others in response to their queries.
* To keep close liaison with the outpatients department in order to maintain smooth running of outpatient clinics.
* To undertake general administrative duties including filing, typing, photocopying, scanning, arrangement of meetings, and taking minutes.
* To maintain stock control and consumables.
* To comply with the requirements of the Data Protection Act, Access to Health Records, and legislation issued in relation to confidential data.
* To carry out any other duties as directed by the management team/consultant.
Person Specification
Education and qualifications
* Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English.
* Knowledge of a range of Trust policies and management procedures.
* IT Qualifications/EPR Trained.
Experience
* Relevant administrative experience with up-to-date experience of MS Office.
* Excellent communication skills both written and verbal.
* Previous experience within NHS/public sector.
* Knowledge of patient pathways within NHS.
Special Skills Attributes
* Proven organisational skills with accurate attention to detail.
* Ability to work to tight deadlines and under pressure.
* Supervisory experience.
Personal Qualities
* Excellent interpersonal skills.
* Flexible approach.
* Ability to work independently but also as a member of a team.
* Understanding and knowledge of the Trust's values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Oxford University Hospitals NHS Foundation Trust
£26,530 to £29,114 a year Per annum Pro rata
#J-18808-Ljbffr