Contact Centre Agent If you are passionate about customer care, then this role might be what you are looking for. We are currently seeking a Contact Centre Agent to join our dynamic Team in Galashiels Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance. The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries. On the Job Training will Be Provided. Day to Day Duties Include: Managing customer enquiries and finding appropriate solutions to queries. Customer payment plans over the telephone. Ensuring customer records are updated accurately and in a timely manner. Ensure customer complaints are dealt with professionally and efficiently. What you will get in return: Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing Cycle to work scheme Pension scheme No Evening or Weekend working Great life work balance Monday to Friday 8:30 – 17:00 Simple and Achievable Bonus Scheme 24 days annual leave, plus 6 bank holidays Based in the centre of Galashiels – great transport links Pension scheme Friendly Office Work Environment Interested? Apply Now New starters will be subject to clearance through Disclosure Scotland and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees. What’s Next? If you believe you have the skills and experience required, we’d like to hear from you. To apply please submit your CV and complete your application. Please note we may close the advert early if we receive a high volume of applications. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Prove your right to work to an employer: Overview - GOV.UK NOTE TO AGENCIES: We will only be accepting direct applications for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.