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Representative - Credit & Collections
Job Title: Representative - Credit & Collections
Reports to: Supervisor Credit Collections - Revenue Recovery
Location: Rochester, 3 City Center, New York, USA
JOB SUMMARY:
Performs collection activities within the department and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines and state law. Responsible for reviewing arrears accounts for deposits, entering payment agreements, transferring final bills, bankruptcy, medical hardship, adjustments and reject payments. Responsible for daily cash balancing and reconciliation, exception payment processing, and processing of agency grants.
MAJOR ROLES AND RESPONSIBILITIES:
1. Reviews accounts for deposits, processes multiple dwelling postings, processes bankruptcies, and refers final billed accounts to a collection agency. (25%, P)
2. Maintains files for special handling of accounts as required and proposes monthly reports for review. (5%, S)
3. Processes all adjustments to customer accounts, balances and reconciles accounts, investigates exception payments, and processes miscellaneous billings. (25%, P)
4. Works closely with agencies to receive, voucher, and process grants on customer accounts. (10%, S)
5. Completes daily work assignments in Credit and Collections. (25%, P)
6. Covers DSS phone queue within the Credit & Collections Department. (10%, S)
JOB REQUIREMENTS:
Skills/Abilities:
- Able to solve problems.
- Able to multi-task.
- Good communication and interpersonal skills.
- Good keyboarding skills.
- Experience in preparing spreadsheets.
Experience/Training:
- 2 to 4 years of work experience in customer service.
- Working knowledge of credit and collection procedures, customer accounting and information systems.
- Knowledge of legal collection process of prosecuting judgments and liens.
Required Education: Associates degree in Business, or related field.
Company: ROCHESTER GAS & ELEC CORP
Equal Employment Opportunity:
AVANGRID is committed to maintaining a diverse workforce and inclusive culture. We offer fair and equitable employment and promotion opportunities to all employees and candidates regardless of race, color, religion, nationality, sex, sexual orientation, age, marital status, disability, veteran status, or any other protected condition by federal, state, or local law.
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