The Floor Management Team ensures smooth day-to-day running of our shops in Tate Modern and Tate Britain. As a Floor Manager, you will lead a team of Retail Assistants and Supervisors, motivating and empowering them to deliver exceptional customer experience. You will lead by example, embodying Tate’s values and advocating for equality, inclusivity, and diversity.
You will work as part of a team to deliver our departmental goals through three key channels – people, customer, profit. You will proactively coach and develop your team and empower them to deliver exceptional customer experiences in our shops. You will be customer-focused, understanding who our customers are and what motivates them to shop with us. You will maximize commercial opportunities, working with your team and stakeholders to drive revenue generation.
Our ideal candidate will have:
1. Passion for people: You excel at leading teams, have the proven ability to motivate, inspire, and empower others to deliver company goals, and proactively provide opportunities for others to learn and develop.
2. Communication and collaboration skills: You regularly and successfully communicate and collaborate with your team and internal and external stakeholders.
3. Exceptional customer experience focus: You can engage with a diverse audience and use your initiative to deliver results.
4. Commercially minded: You understand what drives sales and engagement in our shops, using this knowledge to impact performance.
5. High standards: You maintain consistently high standards in all aspects of customer experience, stock management, displays, and housekeeping.
6. Tate brand ambassador: You are a point of contact for both customers and internal teams.
7. Proactive and flexible approach: In an ever-changing environment, you know the key to success is adaptability and a positive outlook.
8. Commitment to diversity and inclusion: You support your colleagues in creating a diverse and inclusive space for visitors and colleagues.
9. Curiosity: You pursue opportunities to learn, embrace feedback, and share your knowledge to support your team.
10. Demonstration of values: You are open, bold, rigorous, and kind.
About the Role:
1. This is a full-time, fixed-term role till November 2025, reporting to the Trading Support Manager, London.
2. You will work across Tate Britain and Tate Modern.
3. You will work on a rota pattern with flexibility, including weekends, early morning shifts, and occasional evening events.
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