Due to their continued success, our client is currently recruiting for an experienced IT Support Team Leader to strengthen their IT department. This is a fantastic opportunity to work for an award-winning company who really take care of and invest in their employees, they offer an exceptional benefits package, and it is an extremely exciting time to be a part of their business.
As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.
Skills & Experience Required:
* Proven experience within a similar IT Support lead role, with extensive experience of managing modern IT estates
* A strong knowledge of operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001)
* Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications
* Technical knowledge and configuration knowledge of Windows Server stack
* Strong knowledge of cloud solutions, with a real focus on Microsoft Azure
* Experience administrating and maintaining IT networks
* Strong Windows desktop support experience
* Proven experience of successfully leading, supervising, or managing an IT team
* Proven leadership skills, including team and individual training and support
* A proactive approach with “can do” attitude and ability to motivate others
* Proven problem-solving abilities
* A high degree of accuracy and attentional to detail
* Excellent communication skills, written and verbal
Key Duties & Responsibilities Include:
* Taking the lead on day-to-day support operations and internal IT projects, managing escalations, and providing guidance to ensure best practices in troubleshooting and user support.
* Effectively leading and mentoring the IT support team, handling daily operations and escalated issues
* Successfully leading, managing and coordinating internal IT projects
* Delivering high-quality, user-centric customer service and maintain support standards. Identifying areas for process improvement and collaborating with other team members.
* Overseeing documentation, training, and team performance metrics.
* Developing and maintaining internal IT procedures and standards
* Monitoring and develop IT service levels
* Interface across the business to develop continuous improvement strategy
* Contributing and influencing the IT strategy
* Delivering third-hand IT support, handling escalated calls
* Delivering value from partnership with technology suppliers
* Supporting the development of continuity plans
* Ensuring systems and business data is secure and having the appropriate back- up solutions
* Researching new technologies and proactively making product selection recommendations
* Overseeing contract and license management for the IT systems, users and software
* Take ownership of the Microsoft Office 365
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