This is an amazing new opportunity for a driven ambitious individual to play a major part in a dynamic growing Department based from our Newcastle Office.
This is a varied role and duties include extensive administrative practices, coordination of stock management, and coordination of a team of engineers, while ensuring industry-leading service is delivered to Secureshield customers.
The Support Desk Administrator is expected to use their own initiative and be able to work unsupervised, undertaking specific project work as and when necessary.
Main Duties:
1. Handling incoming calls, emails, and other communications, and scheduling inspections/appointments.
2. Following up on phone calls and contacts as appropriate, answering general emails from clients and suppliers.
3. Maintaining and entering information into databases.
4. Providing administrative support to operational business departments as required.
5. Strong ability to prioritise workload and anticipate the needs of clients.
6. Processing of goods received paperwork including checking in and allocating stock.
7. Supporting the coordination of a team of engineers in a set geographical location, ensuring brilliant, industry-leading service is delivered to Secureshield customers and that service level agreements are met.
8. Updating the system with customer information, logging all work orders onto the database, and managing the maintenance service sheets sent out to customers.
9. Acting as a point of contact for all customers, responding to enquiries via email and telephone in a timely manner and delivering the highest levels of customer service.
Experience and Key Strengths:
1. Strong ability to work autonomously while managing a substantial number of conflicting priorities while maintaining high standards of outputs at all times.
2. Excellent organisational skills, with an ability to manage, organise and control your workload against competing deadlines within a demanding and ever-changing environment.
3. Experience using Microsoft Office packages.
4. Excellent verbal and listening skills and the ability to maintain confidentiality.
5. Previous experience within a customer/client service focused role (preferred).
6. Strong ability to prioritise workload and anticipate the needs of clients.
7. Excellent written and oral communication skills with good attention to detail.
Benefits:
1. We offer a competitive salary based on skillset & experience.
2. Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4pm.
3. 25 Annual Holidays & 8 Statutory holidays.
4. Company pension.
5. Permanent position and immediate start available.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Company pension.
* On-site parking.
Schedule:
* Day shift.
* Monday to Friday.
Education:
* GCSE or equivalent (preferred).
Experience:
* Technical support: 1 year (preferred).
* Customer service: 1 year (preferred).
Work Location: In person.
Reference ID: ADMIN.
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