Sales Support Executive 1. About Energist: Energist is the leading global provider of Nitrogen Plasma Technology to the Medical Aesthetic sector. We design, manufacture, and distribute our unique NeoGen Plasma Skin Regeneration medical device directly to practitioners in the UK and Ireland, and to distributors around the globe. Our factory and headquarters are based in Swansea. Our 30 dedicated team are passionate about customers, teamwork and growth as a company and individually. We are recruiting a full-time Sales Support Executive to join our team in Swansea. This is a pivotal role for the organisation, providing an opportunity to excel within a dynamic, engaged, and ambitious team. 2. About The Role: The role reports to the President, who is accountable for the Sales, Marketing, Clinical and Customer Service functions. This is an exceptional opportunity for a highly organised and initiative-taking individual to support the President, by managing administrative activities and supporting key processes within customer service, business development and distribution management, and business projects. The successful candidate will play a pivotal role in communicating and collaborating with all functions to achieve company objectives and will be responsible for helping the team to progress agreed actions or tasks with customers or internal departments, quickly and effectively. This role offers the chance to engage with various teams and projects and make a significant contribution to the success of the organisation. 3. Key Responsibilities: i. Administration: a. Provide administrative assistance to the President to ensure the smooth operation of daily activities and increase his available time to work on strategic ini tiatives. b. Administrative assistance includes: i. Screen and prioritise emails and other communications, responding on behalf of the President when appropriate. ii. Meeting scheduling, invitations, agenda, minutes & actions. iii. Travel arrangements. iv. Filtering/organising/chasing/managing President and team actions. v. Collating Board Meeting inputs. c. Provide proactive support internally and externally in the President's absence. ii. Global Business Development: a. Support smooth running of QAP31 Distribution Management process. b. Responsible for management of all documents associated with the distributor onboarding process. c. Develop and improve presentations used by the President. iii. Customer Service: a. Manage the Customer Service Administrator (Direct Report). b. Foster strong interpersonal relationships with operations, promoting a collaborative environment. c. Ensure Customer Service department operates efficiently and effectively to ensure excellent customer experience and satisfaction. d. Ensure Customer Service processes are continuously improved. e. Obtain and aggregate monthly consumable and system order forecasts from Sales team and distributors. f. Provide monthly manufacturing demand to Production and Commercial teams. iv. Global Distribution Management: a. Provide sales support to rapidly solve problems, optimise distributor sales revenue and achieve customer satisfaction. b. Co-ordinate Quarterly Performance Reviews (QPR) with distributors, capturing minutes and actions, following up on actions, drawing attention to non-performance, regulatory and support requirements. c. Co-ordinate regular distributor communications that include: i. Co-ordinate regular distributor communications in collaboration with internal departments to help increase system and nozzle sales. ii. Proactively keep distributors appraised of forthcoming events/highlights/changes. iii. Capturing and sharing useful marketing, clinical and technical information to help Energist and distributors be more effective at selling and using NeoGen globally. v. Business Projects: a. Support/manage business projects as required. b. Collaborate with senior leadership on strategic initiatives. c. Maintain a project tracking and filing system for real-time updates. vi. Other: a. Provide cover for Customer Service Administrator and other roles if applicable. b. Perform other tasks as directed. c. Occasional travel outside the office may be required, e.g. to customer premises. It is desirable that the employee has the use of a car and a full driving licence, but this is not mandatory. d. It is not anticipated that foreign travel, or anything other than an occasional overnight stay in the UK will be required, therefore a passport is not an essential requirement. 4. Skills & Experience Required: Previous experience: Right to work in the UK (essential). 3 years’ experience working for an UK manufacturer who distributes their energy/medical devices globally (essential). 3 years’ experience working within a customer services, sales administration, sales support, or client-facing environment (essential). 3 years experience of co-ordinating, communicating and collaborating with multiple stakeholders internally and externally (preferred). Experience of supporting/managing distributors globally (preferred). Skills: Proficient in Office 365 Outlook, Excel, Word, and PowerPoint (essential). Able to solve problems and find solutions effectively. Strong verbal and written communication skills to effectively convey messaging, build relationships, and represent the company to varied stakeholders. Excellent organisational, planning, and attention-to-detail. Capacity to prioritise and manage competing demands effectively. Strong business acumen with the ability to conduct and summarise meetings. Strong people skills, and the ability to work independently and as part of a team. A self-starter who can anticipate the needs of others and take the initiative. A drive for continuous improvement, always seeking practical, purposeful solutions that add value to the business. Comfortable embracing challenges, with the confidence to push back when necessary. Enthusiasm for medical aesthetics and/or sales. 5. What we offer in return: a. Competitive salary range depending on experience, circa £35,000. b. Annual discretionary bonus up to 15% of salary. c. Full-time role. d. Located at Swansea headquarters e. Monday to Friday working, 1pm finish on a Friday. f. 25 days holiday, plus bank holidays. g. Contributory workplace pension plan. h. Life Assurance cover. If you are an organised, resilient, and proactive professional looking for a challenging role with the opportunity to make a significant impact, we encourage you to apply for this role. Please send your CV to sjonesenergist.com by no later than 18th October 2024.