I am recruiting for customer service coordinators working for an established business with excellent benefits and culture, offering hybrid working.
We are looking for natural problem solvers to work in a fun contact centre environment, either within a diagnostic or planning team supporting leading bars, restaurants, hotels, festivals, stadiums, concerts, and events around the UK.
Responsibilities:
1. Provide exceptional customer service in a high-volume call handling environment.
2. Communicate effectively and form positive working relationships with technicians and customers.
3. Organize and prioritize workloads with a structured approach.
4. Assist and support colleagues to achieve team goals.
5. Stay calm under pressure and manage multiple tasks.
Qualifications:
1. Experience in office-based customer service, call centre, or contact centre roles.
2. Strong attention to detail and self-motivation.
3. Strong verbal and written communication skills.
4. Experience in CRM systems.
5. Understanding of the hospitality/licensed trade is preferable but not essential.
Pay: £11.65 - £12.16 plus overtime paid at 1.5 and double time.
Hours: Full time - Flexible within our opening hours 8am to 8pm, 7 days per week, or Monday - Friday 8am to 6pm (flexible) - 37.50 or 40 hours per week.
Full training provided.
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