Job summary Porter/Security Team Leader 37.5 hours per week (7am-7pm x2, 7pm-7am x2, 4 off repeated) Permanent Salary: £26,530 - £29,114 per annum Closing Date: 28th March 2025 Interview Date: 10th April 2025 This post may close early due to high numbers of applications, so you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. We welcome applications from the Armed Forces Community - get in touch to find out more JoinTeamEliot Main duties of the job To organise the day to day running of the department To provide portering and security service to all wards and departments by supervising and allocating jobs to the staff on duty. To provide high quality, responsive security service, promoting a pro security culture, tackling violence towards Trust staff, providing security of all NHS property and assets. To have a good working knowledge of the requirements of all wards and departments within the George Eliot Hospital NHS Trust. To support and assist with all security incidents. To provide reports when required. About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are: E ffective Open Communication e x cellence and safety in everything we do C hallenge but support E xpect respect and dignity L ocal health that inspires confidence Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. Date posted 14 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 230-36777560-TECH-A Job locations George Eliot Hospital NHS Trust College Street Nuneaton CV10 7DJ Job description Job responsibilities To organise the day to day running of the department. The day-to-day supervision, discipline and general welfare of the Porters and Security Officers. To ensure that adequate staffing coverage always exists. To participate when requested in the interviewing and selection of staff. To be responsible for the training and induction of newly recruited portering and security staff, and to participate in their personal development, and identify training requirements; the training of security staff in better methods of dealing with conflict, aggression, and violence. To ensure staff deal with customers in a polite and effective manner, taking corrective action where necessary. To ensure that all staff attend mandatory training and book and complete training courses. To cascade to all portering and security staff information concerning operational protocols of the department. Ordering stock items when required. To work in conjunction with the Deputy Facilities Manager for the arrangement of rotas and relief duties for absence, sickness, annual leave and training. Keeping completed records of all sickness absences and annual leave. Ensuring accurate up to date records, on the E-rostering system are kept of hours worked by staff. Assist with the review and updating of internal standard operating procedures (SOPs) including Emergency procedures and contingency plans. To deal and document with employee relation matters when required. To operate the base station to communicate with other porters and security staff, when relaying tasks, message, including all emergency. To ensure that when a deceased patient is transported from the ward they are treated with due respect. To record in a legible manner all ad hoc duties when allocating them. To keep accurate records of disposable consumables that porters distribute and relay to LSMS/Facilities Manager or their Deputy when an order has been placed. To ensure all documentation is completed, monitored and updated when required. Provide monthly updates to deputy facilities manager To complete and record in a comprehensive manner staff annual appraisals. To ensure all staff are competent in the safe handling of medical gases. Must hold a clean driving licence. Deal with any reported problems with the vehicles, forwarding all reports to the Deputy Facilities Manager. Also responsible for booking taxis when needed and keeping clear concise records of requests for taxis especially the full name of the person who has authorised it. When required: Undertake regular foot patrols of the George Eliot Hospital NHS Trust in general and the Accident and Emergency Department to: Prevent and Deter, violence and aggression, criminal activity against Trust property, staff, patients, and visitors Prevent and Deter criminal activity against Trust property, staff, patients, and visitors Reassure staff, patients, and visitors that there is a security presence Report all security incidents/breaches and aggressive behaviour, physical assaults, thefts, insecure buildings, departments etc Identify and report all Health and Safety hazards, to the H&S lead at the trust. Identify and report any fire hazards e.g., blocked fire exits escape routes to the fire lead at the trust. Provide routing assistance and guidance to patients and visitors Training for all aspects of their role duties will be delivered in house. A training programme exists in this hospital trust. Attendance at all sessions is mandatory, these include moving & handling, resuscitation, infection control, clinical governance, fire training and Dealing with Conflict training. Training and documenting in safe handling of medical gases and cascading as required. Training and documenting in handling of liquid nitrogen and cascading as required. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Job description Job responsibilities To organise the day to day running of the department. The day-to-day supervision, discipline and general welfare of the Porters and Security Officers. To ensure that adequate staffing coverage always exists. To participate when requested in the interviewing and selection of staff. To be responsible for the training and induction of newly recruited portering and security staff, and to participate in their personal development, and identify training requirements; the training of security staff in better methods of dealing with conflict, aggression, and violence. To ensure staff deal with customers in a polite and effective manner, taking corrective action where necessary. To ensure that all staff attend mandatory training and book and complete training courses. To cascade to all portering and security staff information concerning operational protocols of the department. Ordering stock items when required. To work in conjunction with the Deputy Facilities Manager for the arrangement of rotas and relief duties for absence, sickness, annual leave and training. Keeping completed records of all sickness absences and annual leave. Ensuring accurate up to date records, on the E-rostering system are kept of hours worked by staff. Assist with the review and updating of internal standard operating procedures (SOPs) including Emergency procedures and contingency plans. To deal and document with employee relation matters when required. To operate the base station to communicate with other porters and security staff, when relaying tasks, message, including all emergency. To ensure that when a deceased patient is transported from the ward they are treated with due respect. To record in a legible manner all ad hoc duties when allocating them. To keep accurate records of disposable consumables that porters distribute and relay to LSMS/Facilities Manager or their Deputy when an order has been placed. To ensure all documentation is completed, monitored and updated when required. Provide monthly updates to deputy facilities manager To complete and record in a comprehensive manner staff annual appraisals. To ensure all staff are competent in the safe handling of medical gases. Must hold a clean driving licence. Deal with any reported problems with the vehicles, forwarding all reports to the Deputy Facilities Manager. Also responsible for booking taxis when needed and keeping clear concise records of requests for taxis especially the full name of the person who has authorised it. When required: Undertake regular foot patrols of the George Eliot Hospital NHS Trust in general and the Accident and Emergency Department to: Prevent and Deter, violence and aggression, criminal activity against Trust property, staff, patients, and visitors Prevent and Deter criminal activity against Trust property, staff, patients, and visitors Reassure staff, patients, and visitors that there is a security presence Report all security incidents/breaches and aggressive behaviour, physical assaults, thefts, insecure buildings, departments etc Identify and report all Health and Safety hazards, to the H&S lead at the trust. Identify and report any fire hazards e.g., blocked fire exits escape routes to the fire lead at the trust. Provide routing assistance and guidance to patients and visitors Training for all aspects of their role duties will be delivered in house. A training programme exists in this hospital trust. Attendance at all sessions is mandatory, these include moving & handling, resuscitation, infection control, clinical governance, fire training and Dealing with Conflict training. Training and documenting in safe handling of medical gases and cascading as required. Training and documenting in handling of liquid nitrogen and cascading as required. For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Person Specification Experience and Knowledge Essential Understanding of leadership and ability to lead a team Dealing with the public in a customer facing role Good interpersonal skills and ability adapt approach to suit the needs of the person/situation Must have no criminal record Desirable 2 years' experience within a hospital setting. Previous Security Service and CCTV experience Qualification and Personal Training Essential A good standard of education Accredited Security and dealing with conflict course Good knowledge of excel and word computer systems and Keyboard skills Desirable NVQ Level 3 in Security and SIA supervision trained and licensed (equivalent or working towards) Skills and Abilities Essential Ability to prioritise departmental workload Have an awareness of Trust policies and guidelines Able to pass foundation PMVA course, and other related. Ability to work within a busy and demanding department Demonstrate good practice and have knowledge of Health and safety legislation. Excellent Communication skills Excellent mentoring and training skills Knowledge of emergency procedures for portering and security Ability to record information and provide comprehensive written statements and reports Numerical skills including the ability to calculate hours worked and resolve pay queries Able to manage a full team of staff. Personal Qualities Essential Strong work ethic Excellent organisational skills Understand confidentiality The ability and experience to work for a large proportion of time autonomously. Must be able to fulfil the requirements of the role - manual handling, lifting Able to develop and maintain relationships Able to motivate self and others Team member Willing to work shifts and flexible attitude about working hours Ability to work under pressure and to deadlines Reliable with excellent timekeeping. Ability to show respect and compassion when dealing with sensitive situations. Management skills including the ability to build teams and motivate Ability to remain calm in emergency situations Other Essential Understand the EXCEL values of George Eliot Hospital Person Specification Experience and Knowledge Essential Understanding of leadership and ability to lead a team Dealing with the public in a customer facing role Good interpersonal skills and ability adapt approach to suit the needs of the person/situation Must have no criminal record Desirable 2 years' experience within a hospital setting. Previous Security Service and CCTV experience Qualification and Personal Training Essential A good standard of education Accredited Security and dealing with conflict course Good knowledge of excel and word computer systems and Keyboard skills Desirable NVQ Level 3 in Security and SIA supervision trained and licensed (equivalent or working towards) Skills and Abilities Essential Ability to prioritise departmental workload Have an awareness of Trust policies and guidelines Able to pass foundation PMVA course, and other related. Ability to work within a busy and demanding department Demonstrate good practice and have knowledge of Health and safety legislation. Excellent Communication skills Excellent mentoring and training skills Knowledge of emergency procedures for portering and security Ability to record information and provide comprehensive written statements and reports Numerical skills including the ability to calculate hours worked and resolve pay queries Able to manage a full team of staff. Personal Qualities Essential Strong work ethic Excellent organisational skills Understand confidentiality The ability and experience to work for a large proportion of time autonomously. Must be able to fulfil the requirements of the role - manual handling, lifting Able to develop and maintain relationships Able to motivate self and others Team member Willing to work shifts and flexible attitude about working hours Ability to work under pressure and to deadlines Reliable with excellent timekeeping. Ability to show respect and compassion when dealing with sensitive situations. Management skills including the ability to build teams and motivate Ability to remain calm in emergency situations Other Essential Understand the EXCEL values of George Eliot Hospital Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name George Eliot Hospital NHS Trust Address George Eliot Hospital NHS Trust College Street Nuneaton CV10 7DJ Employer's website http://www.geh.nhs.uk/ (Opens in a new tab)