Hull Humber View Hotel, Signature Collection By Best Western
Location: Hull, HU14
Country: United Kingdom
Job Type: 11.44-11.50
Job Description
Front Office - Team Member
The Opportunity
We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
* Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries.
* Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction.
* Answer phone calls and emails, take reservations, and manage guest information.
* Assist with administrative tasks such as billing, record-keeping, and report generation.
* Work closely with other hotel departments to ensure a smooth operation and guest experience.
Benefits:
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care.
* Free legal & money advice.
* Counseling sessions.
* Hospital & death benefit plans.
* Cycle to work scheme.
* Wellbeing tips and support fitness videos.
* Recipe ideas.
* Advice on keeping active and healthy living.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 advice and support line.
* Team reward & recognition.
* Free meals on duty.
* Free parking.
Ideal Candidate:
* Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
* Strong communication and interpersonal skills, with a friendly and welcoming personality.
* Ability to multitask and work in a fast-paced environment.
* Familiarity with computer systems and software, including reservation and property management systems.
* Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
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