Job Title Site Facilities Manager Job Description Summary Job Description To deliver a legally compliant, safe, and customer-focused environment within a staffed building, ensuring agreed levels of service. This includes managing day-to-day building operations, supervising supply partners, and handling scheduled and reactive maintenance via Cushman & Wakefield’s CAFM system. The role also involves being an ambassador for Cushman & Wakefield, acting as the first point of contact for occupiers and maintaining regular communication. Key Responsibilities: Helpdesk Management: Interface with the CAFM system and Service Desk to ensure timely responses to work orders and accurate system updates. Complaints Handling: Resolve complaints promptly, communicate effectively with stakeholders, and recommend service improvements. Compliance: Ensure buildings remain legally compliant with all inspections and repairs completed on time. CDM Regulations: Manage works under CDM requirements, appointing a principal contractor where necessary. Health & Safety: Conduct and action annual risk assessments (e.g., asbestos, fire, water treatment) and ensure adherence to safety standards. Occupier Liaison: Manage queries, attend meetings, and maintain strong relationships to enhance the occupier experience. Supplier Management: Oversee contractor activities, ensure compliance with policies, and conduct regular performance reviews. Service Charge Management: Develop and manage budgets, reconciliations, and variance reports in line with RICS standards. Sustainability Reporting: Ensure sustainability platforms are updated and routine reporting is completed promptly. Emergency Preparedness: Develop and review incident management plans and test them periodically. Core Knowledge & Experience: Proven track record in Facilities Management. Leadership skills to manage and motivate a team. Experience in budgeting, cost control, and service charge management. Strong understanding of occupier and relationship management. Familiarity with CAFM systems such as Meridian and E-Logbooks. Knowledge of current legislation relevant to Facilities Management. Proficiency in IT (MS Office Suite). Skills & Personal Qualities: Solution-focused with strong problem-solving abilities. Excellent communication and interpersonal skills. High attention to detail and the ability to set and maintain standards. Resilient, self-motivated, and able to manage priorities effectively. Qualifications: IWFM Level 4 Certificate. H&S IOSH certification. Membership in a professional body such as IWFM or AssocRICS. INCO: “Cushman & Wakefield”