Field Service Engineer - Buckinghamshire & Northamptonshire
About us:
At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Field Service Engineer – Buckinghamshire & Northamptonshire
Location: Field Based, the candidate will ideally live around the Milton Keynes area
Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)
Salary: Base salary of £31,000 to £33,000 DOE, plus approximately £4,000 in overtime and target related bonus per annum
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more!
Purpose of Role: The role of the Field Service Engineer involves the proper installation, maintenance, repair and exchange of coffee equipment at customer sites.
Job Scope:
Responsibility for the installation, maintenance, repair, and exchange of plumbed and free-standing equipment at customer sites across the designated field area.
Experience: It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential.
Responsibilities:
1. Installation and equipment servicing including planned maintenance and boiler inspections
2. Repairing faults
3. Vehicle maintenance
4. Parts management and administration
5. Customer machine management
6. Delivering excellent customer service and maintaining customer retention
7. Selling service and ancillary items
8. Preparing your day’s allocated jobs, ensuring the correct parts are in stock to install and repair faults called into the service desk on customers' machines
9. Daily liaison with Engineer Resource Scheduler to determine service priorities and scheduling of calls issued to ensure they are completed efficiently
10. Providing customer advice, machine training and a high standard of machine repair to all customers within the region
11. Liaising with Regional Service Manager in problem areas to ensure that customers’ needs are met, and problems are resolved in a timely fashion
12. Liaising with the relevant salesperson to ensure they are aware of any of our customers’ issues or concerns
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