The Role
We are looking to recruit a Capacity and Flow Manager, to join the Capacity and Flow team at University Hospital Wishaw.
The successful candidate will be responsible for the operational management and decision making for flow and capacity throughout NHS Lanarkshire.
The post holder will also have authority and responsibility for ensuring that processes are in place, for the management of flow and capacity, the development, implementation and evaluation of programmes to improve flow and capacity and improve standards of care.
The post holder will be responsible for the following:
* Ensuring all patients who require admission to hospital via an emergency route are assessed and allocated to a bed within a 4-hour period. This role is integral to the clinical teams in Emergency Departments and senior clinical decision-makers and works closely with clinical teams in all specialities including critical care.
* Ensuring all patients who require admission to hospital via an elective route are allocated to a bed post procedure in either day surgery or in an in-patient area. This role is integral to the clinical teams and senior clinical decision-makers in the elective specialities including surgery and theatres.
* Ensure all patients who are discharged from our wards and departments are completed in a timeous way, supported by the discharge lounges and transport partners. All areas are expected to discharge 40% of expected patient discharges in line with KPIs.
* Ensuring all patient transfers to alternatives facilities including facilities in partner health boards, community hospitals and nursing homes are managed in a safe, planned and timeous way.
* To provide management support to the Service Manager in the day to day operation capacity and flow
* To manage the patient flow coordinators and call handling services.
* To support and advise senior clinical staff and act as a professional resource for all members of the Unit.
* To provide clinical expertise to senior management, the Organisation and other health related organisations in the field of all aspects of capacity and flow management.
* To promote and develop single system working wherever possible.
* To deputise for the Service Manager in the operational, business, financial and strategic management of the unit as it pertains to flow and capacity.
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Contract type & Shift Pattern
* Band Band 8A / Permanent / Full Time / 37 hours
* Shift pattern over 7 day
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NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
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Why join NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire benefits include:
* A minimum of 27 days annual leave increasing with length of service (pro-rata for part time staff)
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )
* Paid sick leave increasing with length of service
* Occupational health services
* Employee Counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
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What we'll need you to bring
Qualifications and Experience
* Educated to degree level with a willingness to undertake a Masters degree, if not already in procession of this.
* Demonstrable experience at a senior level in health care.
* Evidence of advanced improvement methodology training and application
* Experience in a management role – proven leadership skills and experience are essential
Knowledge
* Understand the patient workflow of all services.
* Possess keyboard skills with the ability to use Word, Excel, Microsoft office suite.
* Good working knowledge of all the IT packages in use throughout the services.
* A broad understanding of a wide range of equipment.
* Current and wide-range of specialised professional knowledge.
* Working knowledge of HR issues.
* Understanding of Health & Safety. Risk Management and Governance.
* Skills and Aptitude
* Ability to analyse complex problems.
* Excellent verbal and written communication skills
* Ability to take responsibility and make decisions.
* Evidence of clinical training and personal motivation.
* Ability to direct a multi-disciplinary team and work as part of the team.
* Effective organisational skills.
* Ability to communicate with staff at all levels of the organisation.
* Interpersonal skills
* A positive attitude to flexible working to meet the contingencies of the department.
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It would be good if you also had
* SACT/chemotherapy cours
* Non-medical prescribin
* Clinical assessment / examination skill
* Master’s Degree
* Experience of working with people affected by breast cancer
* Experience of working with a CNS team
* Experience of nurse led clinics
* Experience of MDT working
* Knowledge and understanding of the breast cancer patient pathway
* Knowledge and understanding of relevant cancer policies and strategies
* Knowledge and understanding of professional and educational frameworks in cancer nursing
* Advanced Communication Skills
* Audit and research skills
* Quality Improvement Skills
* Ability to work varied shifts
* Must be able to travel as NHS Lanarkshire rotational contract
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Looking to find out more?
If you’re looking to find out a bit more, then we would love to hear from you!
Please contact Angela Dixon at Angela.Dixon@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Devon Westwater at Devon.Westwater@lanarkshire.scot.nhs.uk
Please remember to include the job title and reference number in your email.
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Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage .
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Additional Information for Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link:
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
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NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
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Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk .
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.