Account Manager - Fenwick Canterbury
Location: Fenwick Canterbury
Contract: Permanent, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide their team towards achieving results and developing individual talents
* Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
* Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager
* Help facilitate frequent team and individual communication to ensure collective knowledge
* Share the brand vision and the business challenges, empowering the team while holding them accountable
Business developer:
* Build CHANEL’s portfolio of clients through data capture
* Develop business initiatives in line with the brand vision and strategy
* Take responsibility for staff rotas and operational zoning
* Communicate retail and collateral stock needs
* Provide feedback and reporting to line manager
Experience creator:
* Lead by example on the selling floor by creating personalized client experiences
* Consider the omni-channel journey and help the team embrace digital shopping trends
* Facilitate the resolution of client service complaints
* Ensure team has tools/training for a CHANEL client experience
* Ensure visual merchandising guidelines are adhered to
CHANEL Ambassador:
* Have a solid knowledge of the brand and share it with clients and the team
* Implement all training received
* Ensure respect of the uniform and grooming guidelines
SKILL SETS
Leadership and Management skills:
* Strategic thinker with analytical skills
* Relationship-focused with collaborative skills
* Ability to develop and empower people
* Performance minded and decisive
Soft skills:
* Strong verbal and written communication skills
* Curious and a continuous learner
* Self-aware and self-confident
* Enthusiastic and motivated
* Trustworthy with integrity/ethics
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life:
* Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme
* Financial Wellbeing: Pension, Life Assurance, Retail Discounts
* Mental Wellbeing: Employee Assistance Programmes
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts
* Employee Recognition: Service Awards Programme
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity and effectiveness of our teams.
About Us
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in exceptional creation and client experience. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
#J-18808-Ljbffr