We are seeking a motivated and customer-focused individual to join our Plant Operations Team as a Depot Hire Controller. In this role, you will be the first point of contact for all internal and external inquiries, playing a key part in delivering exceptional service to our customers. You will have the opportunity to grow your skills, expand your product knowledge, and gain a deeper understanding of our Plant Operations. From responding to hire queries to managing the entire hire process, you’ll be responsible for ensuring smooth operations and maximizing asset utilization, which is vital to the day-to-day functioning of the Depot.
Key responsibilities include:
Customer Service:
* Handle incoming calls, emails, and other communications from customers, suppliers, and internal teams and support operations to ensure exceptional service, a positive customer experience, and timely issue resolution.
Operational Support and Collaboration:
* Assist the onsite workshop team with administrative tasks.
* Foster positive relationships with colleagues across depots and departments to ensure effective communication and coordination.
* Support new account openings, pricing, and asset availability checks. Generate hire paperwork, including contracts and delivery/collection documentation.
* Develop a strong understanding of the hire fleet, equipment, and accessories.
* Convert inquiries into profitable hires and drive local sales growth through proactive calls.
* Handle accounts on hold and process deposit transactions.
* Escalate any issues, such as lost hires, to the management team.
Are you the right person?
We’d love to see the following skills and experience from our applicants:
* Confident, ambitious, and customer-focused attitude.
* Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential).
* Strong communication skills, both written and verbal.
* Highly organized with excellent time management abilities.
* Ability to work effectively as part of a team.
* Proficient in Microsoft Office and Outlook.
* Eagerness to learn new skills and expand product knowledge.
What we need you to know:
* We do not consider applications requiring sponsorship. International applicants must confirm their Right to Work in the UK.
* Offers are subject to satisfactory checks.
* We are committed to providing equal opportunities for all employees.
Jarvie Plant – where people are and always will be our greatest asset!
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