Job summary Join us as a digital care advisor and be the heartbeat of our digital journey at The Humbleyard Practice In this dynamic role, you'll be the go-to guide, helping patients navigate their digital healthcare experience with ease, compassion, and professionalism. If you're tech-savvy, patient-focused, and ready to make healthcare more accessible and seamless, we'd love to have you on our digital care team Bring your excellent communication skills, attention to detail, and positive attitude to our team, help us provide the best possible care to our community. This role is perfect for someone who is organised, adaptable, and friendly, with a passion for providing exceptional customer service. If this sounds like you we would love to hear from you. Main duties of the job Manage appointment bookings and provide appointment cards when necessary, ensuring patients get timely access to care. Address patient inquiries, resolve problems, and manage complaints with empathy and efficiency. Inform patients about our practice procedures and help them navigate our services smoothly Provide excellent phone support, answering calls promptly and directing them as needed. Please see the attached job description for further details. About us We are a large, semi-rural, dispensing, research and GP training practice operating over three surgery sites (Hethersett, Cringleford and Mulbarton) just to the southwest of the fine city of Norwich. We have a fast-growing list size of 22,000 patients and we are part of the 5-practice Ketts Oak Primary Care Network. Why join us: Work with a fantastic group of professionals who are passionate about patient care. Gain valuable skills and experience in a healthcare setting. Make a real difference in the lives of patients by ensuring they receive the care they need. NHS pension. Free onsite parking. Employee assistance scheme. NHS discounts. Please find out more about us on our website: www.humbleyard.nhs.uk Date posted 07 November 2024 Pay scheme Other Salary £22,308 a year Contract Permanent Working pattern Full-time, Part-time Reference number 8434 Job locations Cantley Lane Cringleford Norwich Norfolk NR4 6TA Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Person Specification Experience Essential Have a clear, polite telephone manner and be able to communicate effectively with patients and team members. Respect patient privacy and handle sensitive information with care. Have experience working with the general public and can be empathetic in distressing situations. Have confidence working as part of a team and can think on your feet to solve problems. Be proficient with IT and can manage administrative tasks efficiently. Offer some flexibility is required as you may need to work additional or alternative hours to cover for colleagues. But with your adaptability and positive attitude, you'll thrive in this dynamic environment. Desirable Have previous experience as a medical or healthcare receptionist is desirable. Person Specification Experience Essential Have a clear, polite telephone manner and be able to communicate effectively with patients and team members. Respect patient privacy and handle sensitive information with care. Have experience working with the general public and can be empathetic in distressing situations. Have confidence working as part of a team and can think on your feet to solve problems. Be proficient with IT and can manage administrative tasks efficiently. Offer some flexibility is required as you may need to work additional or alternative hours to cover for colleagues. But with your adaptability and positive attitude, you'll thrive in this dynamic environment. Desirable Have previous experience as a medical or healthcare receptionist is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Cantley Lane Cringleford Norwich Norfolk NR4 6TA Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)