Job Title: Legal Helpline ParalegalSalary: £23,000 - £27,600Location: SheffieldJob About the Role:In this role, you will provide chargeable general and preliminary legal support on a range of UK jurisdiction commercial and personal legal matters, primarily over the phone. You will be expected to deliver exceptional service in every interaction while maintaining the firm's reputation and mitigating any financial or reputational risks.Key Responsibilities:Offer general and preliminary legal advice, ensuring it remains non-specific and within regulatory and policy guidelines, while adhering to safe legal advice training. Conduct research on more complex and unique inquiries using available knowledge tools and subject matter experts to provide accurate legal information. Stay updated with changes in UK law and engage in proactive legal research to improve proficiency across various legal inquiries. Specialize in specific legal areas, working to deepen your expertise and represent the Legal Helpline within those areas. Understand and align with commercial agreements for each scheme, ensuring the delivery of excellent service while also maintaining a focus on achieving the firm's commercial objectives. Demonstrate empathy by putting yourself in the caller's position, offering advice that can be practically applied, and clearly communicating risks, options, and benefits. Identify when legal matters require specific legal support and professiona...