Job summary We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in St Woolos Hospital. The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service. The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPI's are met. Main duties of the job The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year Per annum pro rata Contract Permanent Working pattern Full-time Reference number 040-AC484-1124 Job locations St Woolos Hospital Stow Hill Newport NP20 4SZ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Experience Essential Working in a busy office environment Data inputting Call Centre Experience Desirable Customer Service experience Previous clerical experience or similar Qualifications Essential Good Standard of education NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience. Computer Literate Desirable Business administration level 2 NVQ Knowledge of Administration Processes Skills Essential Excellent communication skills Ability to meet deadlines Polite and professional telephone manner Ability to work well under pressure Ability to prioritise workload and achieve targets within given deadlines Ability to have a flexible approach working either as part of a team or using one's own initiative Knowledge Essential Able to follow instructions Understanding of team working ethos Numerate and Literate Desirable Ability to speak Welsh Personal Attributes Essential Ability to work under pressure Willingness to work under direction but also a self-starter Demonstrate a commitment to achieving high quality standards Flexible approach to the needs of the service Accurate and methodical Person Specification Experience Essential Working in a busy office environment Data inputting Call Centre Experience Desirable Customer Service experience Previous clerical experience or similar Qualifications Essential Good Standard of education NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience. Computer Literate Desirable Business administration level 2 NVQ Knowledge of Administration Processes Skills Essential Excellent communication skills Ability to meet deadlines Polite and professional telephone manner Ability to work well under pressure Ability to prioritise workload and achieve targets within given deadlines Ability to have a flexible approach working either as part of a team or using one's own initiative Knowledge Essential Able to follow instructions Understanding of team working ethos Numerate and Literate Desirable Ability to speak Welsh Personal Attributes Essential Ability to work under pressure Willingness to work under direction but also a self-starter Demonstrate a commitment to achieving high quality standards Flexible approach to the needs of the service Accurate and methodical Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address St Woolos Hospital Stow Hill Newport NP20 4SZ Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)