Hain Celestial UK are recruiting a Customer Service Manager located at our Peterborough or Histon, Cambridge Office. Are you passionate about delivering exceptional customer experiences? As our Customer Services Manager, you will lead and develop a dynamic team to ensure outstanding service delivery, drive customer satisfaction, and support seamless integration between supply chain operations and customer needs. This is your opportunity to shape our customer service strategies, foster long-term relationships, and champion a customer-first culture while embodying the Hain Values. Key Responsibilities of the Role. Team Management Recruit, train, mentor, and manage a high-performing customer service team. Set performance objectives, conduct evaluations, and provide ongoing coaching. Drive team productivity and morale through strong leadership. Conduct appraisals, set SMART objectives, and handle disciplinary actions when required. Customer-Centric Approach Analyze customer feedback to identify trends and implement improvement strategies. Introduce tools and technologies to optimize the customer journey. Foster customer loyalty and satisfaction by exceeding expectations. Customer Management Build and maintain strong relationships with customers and key stakeholders. Address escalated customer inquiries and resolve issues related to orders, deliveries, and logistics. Monitor and enhance customer interactions to ensure a positive experience. Operational Leadership Develop and implement customer service policies, procedures, and standards. Monitor and evaluate service metrics (KPIs) to ensure performance excellence. Collaborate across departments to resolve cross-functional challenges effectively. Reporting and Analytics Prepare regular reports on customer service performance metrics. Track and analyze key data such as response times, resolution rates, and satisfaction scores. Budget and Cost Management Prepare budgets and forecasts, ensuring accurate reporting and cost control. Drive efficiencies within budgetary constraints while delivering quality service. Cross-Functional Collaboration Represent the customer voice internally and ensure alignment across all functions. Lead strategic initiatives and cross-departmental projects to enhance customer experience. What You Need for the Role Education & Experience Educated to A-Level or degree standard. Proven experience in supply chain and customer management, preferably in FMCG. Strong financial acumen and ability to manage budgets up to $1.5M. Demonstrated success in leadership roles, process improvement, and strategy implementation. Key Skills & Capabilities Exceptional communication and networking skills with internal and external stakeholders. Strong analytical and problem-solving abilities to drive efficiencies and reduce costs. Proactive, solution-oriented mindset with a track record of managing complex projects. Experience in fast-paced, global environments with a focus on continuous improvement. Proficient in managing and reporting performance metrics and driving team success. Personal Attributes Strategic leadership with a progressive mindset. Flexible, adaptable, and committed to team and personal development. A champion of high standards, confidentiality, and company values. What can we offer you? Competitive salary / rate of pay 25 days annual leave, plus 8 Bank Holidays Option to purchase additional annual leave A day off work to support our charity partners Flexible working options Pension Medical benefit And access to a HUB that offers many discounts from a range of suppliers and retailers About The Hain Celestial Group Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others. Hain Celestial UK In the UK, Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners. Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks. Our Values Own It – I am empowered and accountable for improving Hain’s business results and impact Win Together – I collaborate with others to grow, deliver and celebrate success. Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness. Be Curious – I explore ideas & insights with a growth mindset. Our Purpose To inspire healthier living for people, communities & the planet through better-for-you brands Our Mission To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives. If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way. If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you Qualifications Benefits Not Specified