The Belmont Vet Clinic, Pewsey, has a fantastic opportunity for an exceptional receptionist to join our friendly veterinary practice.
As part of our front-facing client care team, you will provide a friendly and efficient service for our clients and their pets.
We are a professional and personable team, working in a very challenging and busy environment, which makes the role varied, interesting, and no day is ever the same!
Day-to-day duties of the role will include:
* Answering the phones and dealing with clients' requests and queries
* Greeting clients, booking appointments and arrivals using a computerised diary
* Taking payments on the day of the visit
* Book repeat prescriptions and dispense flea and wormer treatments as per clinical instructions
* To liaise with the appropriate veterinary teams and departments, ensuring effective communication between staff and clients
* Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments
* Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook)
* Responding to emails in a prompt manner
* Ensuring the reception areas are clean and tidy and that adequate stock is available for sale
* Willingness to travel between sites as required (Hungerford Vet Hospital)
More about you
You will need to be dedicated and have a can-do approach. To have the ability to remain calm under pressure and also show empathy. For example; sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
Previous receptionist or customer facing experience is beneficial but not essential as training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn!
This is a part-time position, with a minimum of 30 hours per week. The shift starts at 8:30 am until 6 pm on Monday, Tuesday and Thursday, the remaining 4.5hrs are flexible.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Salisbury Road Business Park, North Wessex Downs AONB, Pewsey, SN9 5PZ, United Kingdom
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