Restaurant: Front of House - Waiting Staff
Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom Req #1556
30 December 2024
Your primary responsibility will be to provide professional support to our customers in the restaurant.
Working closely with the Restaurant Manager to help the business to succeed.
Rota: Every Sunday, Monday, Tuesday and Thursday 11:00-16:00, Friday 10:00-17:30
Main duties and responsibilities:
* Provide an enjoyable restaurant experience for everyone by:
* Ensuring all customers are greeted and offered assistance
* Handling customer queries courteously and efficiently
* Identifying customer needs through interaction, and taking appropriate action
* Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
* Good friendly manner
* Good interpersonal skills
* Willing to learn
Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic customer focused environment.
Rewards & Benefits:
* Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
* Holiday (including bank holidays): 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
* Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
* Pension: We offer a Defined Contribution Pension Plan to new employees.
* Attendance: After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
* Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
* Learning & Development: A wealth of learning opportunities that will enhance and develop you with the skills and confidence you need.
* Birthday: After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
* Cycle2work scheme: After 1 year's service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
* Child's first day at school: After 1 year's service come in late and go home early on your child's first day of school life.
* RHS Membership or a Tree / Shrub: After 1 year's service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail or £50 towards RHS annual membership.
* Employee Assistance Programme (EAP): After 2 years service employees are eligible to join an EAP that gives them access to a range of wellbeing resources.
* Retirement: After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
* Free Parking: Available to all employees in the designated parking areas on our site.
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