Job Title: Client Accounts Assistant
Location: Becket House, Worthing
Brand: Leaders Romans Group
Salary: Competitive Salary Package
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities
Key Responsibilities:
1. Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed Service Level Agreement.
2. Assisting Landlords with queries via telephone and email.
3. Reviewing Landlord and Tenant ledgers/accounts.
4. Refunding demands and fees generated in error.
5. Setting up/amending charges for rent, commission and other fees.
6. Transfer of funds to balance ledgers.
7. Building strong working relationships with Branch staff and Property Managers.
What are we looking for:
1. Ability to identify problems and suggest solutions.
2. Enjoyment of exceeding customer expectations at all times.
3. Investigative, analytical skills.
4. Ability to prioritise workloads under pressure.
5. A calm, authoritative manner on the phone with excellent communication skills allowing you to discuss queries with landlords when required.
6. Ability to be diplomatic.
7. Accuracy and attention to detail at all times.
8. Organised and methodical approach.
What we can offer you:
1. Proven track record for career growth and advancement within the company.
2. Market leading training and ongoing professional development.
3. Supportive and collaborative team environment.
Benefits:
1. Competitive base salary and Commission structure.
2. Quarterly and yearly awards.
3. Salary sacrifice pension scheme.
4. Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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