About the role
To work as part of the Property Management team, assist the Property Managers to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements.
To assist Area Managers in the delivery of high-quality housing management service to deliver excellent property management support to A2Dominion customers.
To deliver high quality customer service to support A2Dominion residents, acting as a single point of contact for residents where required.
Key responsibilities
To participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
To be responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support.
Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
To assist the Property Managers with low level arrears, maximising the Groups income.
Report repairs where required and escalate issues/actions required where necessary.
Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
To assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts.
Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
To assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
Maintain all relevant documentation to the required standards at both the organisation and premises level.
To build relationships and work with both internal and external stakeholders of A2Dominion to support the customers.
To attend and represent A2Dominion with support, at internal and external meetings and forums when required.
Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved.
More about you
For this role, we’re looking for someone with the following:
Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
Full UK Driving License and access to a vehicle
Previous experience of delivering front line customer service in a front facing role
Proven experience of problem solving for customers and understanding their needs, including vulnerable people
Good level of IT Knowledge including Outlook, Word and Excel