Job summary The role will support the Business Intelligence team in their daily work.The role will need to adapt as the Business intelligence function of the organisation develops and matures. Main duties of the job Support the analysis and reporting of all data systems that underpin the PCL service Support reporting requirements for NHS England and other relevant organisations such as the ICBs, service providers etc Work as a key member of the Business Intelligence and Enabling Service team, supporting with business intelligence, service improvements, ensuring effective communication and stakeholder engagement both internally and externally. Foster a customer-centric approach, driving service improvements and promoting business growth. To effectively carry out the role, the business intelligence support analyst will need to establish and maintain a network of positive working relationships across a wide range of organisations About us Patient Care Locally (PCL) is a not-for-profit Community Interest Company (CIC) dedicated to enhancing healthcare delivery within Leicester, Leicestershire, and Rutland. Operating in close collaboration with the NHS, PCL focuses on identifying and addressing patient care needs that can be managed within primary care and community settings, thereby alleviating pressure on hospital services and ensuring patients receive timely, appropriate care closer to home. By delivering care in local settings, PCL ensures that patients receive the right care at the right time and in the right place. PCL is rapidly expanding beyond Leicester, Leicestershire and Rutland and are committed to maintaining the highest standards of quality in its service provision. By focusing on patient-centred care and continuous improvement, PCL strives to meet the evolving healthcare needs of local populations effectively. PCL has been recognised for our innovative working across various awards sectors including being a finalist at the HSJ Awards in 2024 and a finalist at the Strategic PA Awards in 2024. More information can be found at the LLR PCL website: Home Patient - LLR PCL - Leicester, Leicestershire, and Rutland Patient Care Locally Date posted 04 March 2025 Pay scheme Other Salary £26,530 to £29,114 a year Contract Permanent Working pattern Full-time, Home or remote working Reference number E0349-25-0006 Job locations Office 2 and 3, Coalville Business Centre Goliath Way Coalville Leicestershire LE67 3FT Job description Job responsibilities Support the analysis and reporting of all data systems that underpin the PCL service Assist the Head of Business Intelligence in producing high-quality reports on business performance and analysis Support reporting requirements for NHS England and other relevant organisations such as the ICBs service providers etc Ensure all reporting systems are efficient fit for purpose and recommend improvements where necessary Work as a key member of the Business Intelligence and Enabling Service team, supporting with business intelligence service improvements ensuring effective communication and stakeholder engagement both internally and externally Understand your role within safeguarding procedures that operate within the service Dashboard management. Ensure dashboard refreshes regularly and escalate failure if required. To be responsible for communicating out to the organisation to let them know that dashboards are available and ready to use Work closely with cross-functional teams to understand data requirements and provide effective solutions Assist in gathering and consolidating data from multiple sources to support informed decision-making Ensure the accurate and timely completion of both regular and ad-hoc reports Support the development, implementation and refinement of business intelligence policies and procedures Foster a customer-centric approach driving service improvements and promoting business growth To support the BI Team in all matters relating internal and external routine submissions and reports To act as an Analyst in the area designated to the post holder, ensuring that you maintain a basic understanding of the business processes performance analysis and information reporting requirements Support the interpretation of complex quantitative and qualitative data and information from multiple sources taking account of confidentiality and the limitations of the data used To investigate data anomalies identified before analyses instigating corrective action as required Support benchmarking analyses to support continuous improvement in the efficiency of clinical services Take lead on a small area of work e.g. a Service Request with the support and guidance of a senior member of the team. Building relationships, knowledge and responsibility of this service area across the organisation Support external data flows as required ensuring timely accurate documented data flows are established and maintained To work within the teams, sign off and assurance mechanism, such as updated the mandatory return submission log and ensure authorisation when required for data which is to be sent external to the organisation Support the use of automated tools and technologies wherever possible when creating reports with a view to self-service reporting by the customer Take responsibility for ensuring all mandatory training is up to date To ensure all processes are appropriately documented and stored in the designated area, to enable others to cross cover when necessary Able to work autonomously and under pressure to meet strict deadlines Aware of own limitations and seeks appropriate support to manage frequent fluctuation and conflicting demands Post holder will be flexible and able to prioritise workload in order to meet deadlines, be able to negotiation deadlines as and when required to manage competing priorities To support improvements in the Trusts data quality and where necessary the Data Quality team including the completion of Data Quality Assurance reviews on key metrics Responsible for the safe use of office equipment, submitting own travel expenses Key Working Relationships To effectively carry out the role the business intelligence support analyst will need to establish and maintain a network of positive working relationships across a wide range of organisations Contacts with NHS bodies such as ICB Health Care Providers and NHS England Contacts with partner agencies such as Local Authorities Contacts with commercial organisations such as product and service suppliers The Business Intelligence Support Analyst will also need to establish and maintain productive working relationships with all PCL colleagues Job description Job responsibilities Support the analysis and reporting of all data systems that underpin the PCL service Assist the Head of Business Intelligence in producing high-quality reports on business performance and analysis Support reporting requirements for NHS England and other relevant organisations such as the ICBs service providers etc Ensure all reporting systems are efficient fit for purpose and recommend improvements where necessary Work as a key member of the Business Intelligence and Enabling Service team, supporting with business intelligence service improvements ensuring effective communication and stakeholder engagement both internally and externally Understand your role within safeguarding procedures that operate within the service Dashboard management. Ensure dashboard refreshes regularly and escalate failure if required. To be responsible for communicating out to the organisation to let them know that dashboards are available and ready to use Work closely with cross-functional teams to understand data requirements and provide effective solutions Assist in gathering and consolidating data from multiple sources to support informed decision-making Ensure the accurate and timely completion of both regular and ad-hoc reports Support the development, implementation and refinement of business intelligence policies and procedures Foster a customer-centric approach driving service improvements and promoting business growth To support the BI Team in all matters relating internal and external routine submissions and reports To act as an Analyst in the area designated to the post holder, ensuring that you maintain a basic understanding of the business processes performance analysis and information reporting requirements Support the interpretation of complex quantitative and qualitative data and information from multiple sources taking account of confidentiality and the limitations of the data used To investigate data anomalies identified before analyses instigating corrective action as required Support benchmarking analyses to support continuous improvement in the efficiency of clinical services Take lead on a small area of work e.g. a Service Request with the support and guidance of a senior member of the team. Building relationships, knowledge and responsibility of this service area across the organisation Support external data flows as required ensuring timely accurate documented data flows are established and maintained To work within the teams, sign off and assurance mechanism, such as updated the mandatory return submission log and ensure authorisation when required for data which is to be sent external to the organisation Support the use of automated tools and technologies wherever possible when creating reports with a view to self-service reporting by the customer Take responsibility for ensuring all mandatory training is up to date To ensure all processes are appropriately documented and stored in the designated area, to enable others to cross cover when necessary Able to work autonomously and under pressure to meet strict deadlines Aware of own limitations and seeks appropriate support to manage frequent fluctuation and conflicting demands Post holder will be flexible and able to prioritise workload in order to meet deadlines, be able to negotiation deadlines as and when required to manage competing priorities To support improvements in the Trusts data quality and where necessary the Data Quality team including the completion of Data Quality Assurance reviews on key metrics Responsible for the safe use of office equipment, submitting own travel expenses Key Working Relationships To effectively carry out the role the business intelligence support analyst will need to establish and maintain a network of positive working relationships across a wide range of organisations Contacts with NHS bodies such as ICB Health Care Providers and NHS England Contacts with partner agencies such as Local Authorities Contacts with commercial organisations such as product and service suppliers The Business Intelligence Support Analyst will also need to establish and maintain productive working relationships with all PCL colleagues Person Specification Experience Essential Good software skills such as Microsoft Office packages in particular Excel Working knowledge of how to work with data to compile charts and visuals which support customer insight. Ability to produce timely accurate written/electronic reports and documents Good communication skills with the ability to develop effective working relationships. Effective organisational skills Desirable Previous Knowledge of data analysis Awareness of one or more of the following BI/Analytical tools to extract, manipulate and interpret data: MS Excel MS PowerBI SSRS Business Objects SQL Knowledge of data management Knowledge of visualization tools Other Requirements Essential Ability to demonstrate commitment to team working and development Creative and solution orientated Drive, commitment and resourcefulness Diplomatic, and compassionate Ability and willingness to undertake further training as required Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations The ability to respond to sudden and unexpected changes in priorities To plan, report and formulate relevant information and performance activity data and key performance indicators into the customer reports and commissioners Analytical and Judgement Essential Analysis complex data obtained from several data sources in order to inform decision making Ability to analyse numerical data Good judgement and problem-solving skills when working in a pressurised environment Equality & Diversity Essential Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs Qualifications Essential Degree level education or equivalent or evidence of working in similar role Desirable Data analysis related certifications Commitment to Values & Behaviours Essential Must be able to demonstrate behaviours consistent with the PCLs Values and behaviours Person Specification Experience Essential Good software skills such as Microsoft Office packages in particular Excel Working knowledge of how to work with data to compile charts and visuals which support customer insight. Ability to produce timely accurate written/electronic reports and documents Good communication skills with the ability to develop effective working relationships. Effective organisational skills Desirable Previous Knowledge of data analysis Awareness of one or more of the following BI/Analytical tools to extract, manipulate and interpret data: MS Excel MS PowerBI SSRS Business Objects SQL Knowledge of data management Knowledge of visualization tools Other Requirements Essential Ability to demonstrate commitment to team working and development Creative and solution orientated Drive, commitment and resourcefulness Diplomatic, and compassionate Ability and willingness to undertake further training as required Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations The ability to respond to sudden and unexpected changes in priorities To plan, report and formulate relevant information and performance activity data and key performance indicators into the customer reports and commissioners Analytical and Judgement Essential Analysis complex data obtained from several data sources in order to inform decision making Ability to analyse numerical data Good judgement and problem-solving skills when working in a pressurised environment Equality & Diversity Essential Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs Qualifications Essential Degree level education or equivalent or evidence of working in similar role Desirable Data analysis related certifications Commitment to Values & Behaviours Essential Must be able to demonstrate behaviours consistent with the PCLs Values and behaviours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name LLR Patient Care Locally Community Interest Company Address Office 2 and 3, Coalville Business Centre Goliath Way Coalville Leicestershire LE67 3FT Employer's website https://llrpcl.co.uk (Opens in a new tab)