We’re driven by our purpose to build real communities, which enhance the lives of our residents every single day. We are seeking an Assistant General Manager to help lead our operations team at Durrants Village in Horsham, West Sussex.
After seven years of phenomenal growth and numerous awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later life experience in the UK with a commitment to expand our portfolio to 34 retirement villages, which equates to around 5,000 age-appropriate homes for retirees.
If you’re looking for a career which means more and gives you more, personally, and professionally, there’s a place for you here at Inspired Villages.
The Role:
* Effectively and efficiently building and managing multiple teams within the village including food and beverage (F&B) and housekeepers.
* Ensuring smooth delivery of all day-to-day activities and standards.
* Empowering your direct reports to deliver amazing experiences for residents.
* Ensuring your team members understand and deliver against our values, culture and service proposition.
* Driving F&B profitability through increases in footfall, cost management, and service excellence.
* Delivering all ancillary revenues (e.g. chargeable laundry, maintenance) and maintaining costs within budget, ensuring the delivery of the village P&L by year end.
* Ensuring compliance with all Health & Safety related policies and procedures across your functional team.
* Ensuring safeguarding of residents, visitors & team members always.
* Driving continuous improvement of the resident feedback process through our NPS (net promoter score) and OSAT (overall satisfaction) scores, ensuring action plans are created and delivered for your team.
* Driving vibrancy in the village through promotion, activities & use of all facilities – engaging with residents regularly to build the community.
* Supporting local community engagement through promotion of the village and a regularly reviewed events calendar.
* Working with the Village General Manager, efficiently managing your functional area of the service charge budget.
Key Requirements:
* A strong background in mid-level management preferably in hospitality or retirement communities’ sector.
* Experience in running chargeable F&B services including budget management, labour modelling and building commercially viable services that offer choice, value and meet resident needs.
* Working knowledge of current Health & Safety legislation.
* Experience in running additional hospitality services.
* Efficient in use of all Microsoft packages, and high level of computer skills.
The Benefits:
* Competitive salary
* 25 days annual leave (plus bank holidays)
* Holiday buying scheme (up to a week's extra leave)
* Big birthdays off (those ending in a 0)
* Bupa Health Cashplan (including employee assistance program)
* Life Assurance at x4 your annual salary
* 5% matched pension scheme
* Access to SMART tech
* Retail discounts on a variety of outlets
* Wellbeing hub and resources; including discounts related to wellbeing interventions
* Cycle to work scheme
* Electric car scheme
* Access to an incredible workspace, with a gym, social areas, and parking.
At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you’re inspired to be your best, every day.
More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!
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