Summary
We are looking for a dedicated Facilities Assistant to join our team and help manage the estate and operations of our school. This role is essential in ensuring the school remains a safe, secure, and well-maintained environment for students, staff, and visitors. You will gain hands-on experience across all aspects of facilities management.
Wage
£11,778 a year
Automatic pay increase after one year on programme for 19+ year olds
Training course
Facilities services operative (level 2)
Hours
Monday to Friday, 1.00pm to 6.00pm, with a 30-minute lunch break.
30 hours a week
Possible start date
Tuesday 1 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Responsible for supporting the Premises Manager in ensuring the security, maintenance, cleanliness standards and general well-being of the school are of a good standard.
* Ensuring the school is opened and closed at the designated times and that all is in order.
* To ensure the school lunch provision is set up in a timely manner and to ensure that the dining hall is cleared and cleaned in readiness for any school activities.
* Maintain the grounds and premises which include (but are not limited to):
- Litter picking
- Sweeping pathways and car parks
- Minor gardening works where required
* To undertake minor repairs, improvements and (re)decoration of the school site focussing on maintaining an excellent standard
Supporting the School:
* To arrange cover with the Premises Manager when on annual leave or sick
* To support the school ethos by responding to parents and site visitors in a helpful manner
* To be a visible security presence when required for open evenings, open days, concerts etc to ensure child/staff safety
* To encourage staff and pupils to behave responsibly in relation to Health & Safety
* To maintain an overview of the external or internal cleaning contractors and report to the SBM
* Comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting concerns to an appropriate person
* Specifically, enforce the Behaviour Policy and high expectations, addressing issues as they arise or appropriately referring to the class teacher or senior leaders.
* Engage with theme days and events to be a part of a class/ year group/ phase or whole school theme
* Undertaking such other broadly similar duties as may be allocated by the Headteacher or representative.
Commitment to Professional Development:
* Regularly review the effectiveness of your skills, refining your approaches where necessary and responding to advice and feedback from colleagues
* Proactively participate with arrangements made in accordance with the Appraisal Policy
* To have professional regard for the ethos, policies and practices of the school, and maintain high standards in your own attendance and punctuality
* To ensure the school and its grounds are safe on a daily basis – including workaround, locking and setting alarms and challenging visitors on site
* Ensuring any areas that are unsafe are marked accordingly
* To aid the Premises Manager in promoting Health & Safety within the school and supporting the Premises
* Manager with regard to risk assessments
* Ensuring all visiting contractors are DBS checked and liaising with the office in relation to the correct ID
Where you’ll work
Glebe Avenue
Harrow
HA3 9LF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE SKILLS PARTNERSHIP LIMITED
Your training course
Facilities services operative (level 2)
Equal to GCSE
Course contents
* Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
* Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
* Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
* Carry out health and safety checks in accordance with SOPs
* Report the findings of health and safety checks in accordance with SOPs
* Identify risks, hazards and threats to people, property and premises in accordance with SOPs
* Act on the findings of health and safety checks in accordance with SOPs
* Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
* Report on the actions taken in accordance with SOPs
* Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
* Respond to customers’ queries and incidents in accordance with SOPs
* Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
* Deal with complaints in accordance with SOPs
* Keep customers informed of developments, issues and delays in accordance with SOPs
* Apply policies in sustainability and corporate social responsibility in accordance with SOPs
* Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
* Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
* Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
* Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
* Report the findings of premises and equipment inspections in accordance with SOPs
* Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
* Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
* Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
* Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
* Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
* Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
* Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
* Greet and treat visitors in accordance with SOPs
* Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
* Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
* Report issues and problems in accordance with SOPs
* Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
* Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
* Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
* Report the correct operation of FM buildings and equipment in accordance with SOPs
* Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
* Complete and keep up-to-date personal development plans
* Keep FM-related skills up-to-date
* Keep FM-related knowledge up-to-date
* Manage customer expectations in accordance with SOPs and organizational expectations
* Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
* Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
* Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
* Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
* Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
* Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
* Carry out health and safety checks in accordance with SOPs
* Report the findings of health and safety checks in accordance with SOPs
* Identify risks, hazards and threats to people, property and premises in accordance with SOPs
* Act on the findings of health and safety checks in accordance with SOPs
* Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
* Report on the actions taken in accordance with SOPs
* Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
* Respond to customers’ queries and incidents in accordance with SOPs
* Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
* Deal with complaints in accordance with SOPs
* Keep customers informed of developments, issues and delays in accordance with SOPs
* Apply policies in sustainability and corporate social responsibility in accordance with SOPs
* Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
* Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
* Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
* Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
* Report the findings of premises and equipment inspections in accordance with SOPs
* Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
* Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
* Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
* Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
* Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
* Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
* Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
* Greet and treat visitors in accordance with SOPs
* Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
* Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
* Report issues and problems in accordance with SOPs
* Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
* Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
* Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
* Report the correct operation of FM buildings and equipment in accordance with SOPs
* Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
* Complete and keep up-to-date personal development plans
* Keep FM-related skills up-to-date
* Keep FM-related knowledge up-to-date
* Manage customer expectations in accordance with SOPs and organizational expectations
* Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
* Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
* Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Your training plan
* The successful candidate will obtain a Level 2 Facilities Services Operative Apprenticeship standard qualification
More training information
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Desirable qualifications
GCSE in:
* English (grade Grade 4)
* Maths (grade Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Logical
* Initiative
* Flexible
* Reliable
* Physically fit
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.