Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.
Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.
The Event Coordinator is responsible for proactively soliciting and managing group/catering-related opportunities across all sectors of the business from initial enquiry stag to seamless handover to the Event Executive. Ensures business is turned over properly and in a timely fashion. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers to grow the account on behalf of Marriott International, across the enterprise. Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high-level service the enquiry stage.
The Event coordinator takes personal responsibility to adhere to sales and event brand standards for enquiry handling for all events on property (weddings, social, golf, corporate, rooms only). Will be required to work weekends and evenings as needed by business needs.
Key Attributes
1. Possess a good command of English
2. An excellent verbal manner and proven customer service skills
3. Good knowledge or experience of the hospitality industry
4. Good organisation skills with an attention to detail
5. A team player with flexible & positive attitude
6. Hardworking and consistent
7. Active learning
8. Skilled at clearly conveying information & ideas to both management, piers and clients
Desirable Attributes
9. Previous experience in events
10. Passion for the hospitality industry
11. Able to work in a fast-paced environment & remain calm under pressure
12. Experience in negotiation and both proactive and reactive selling
13. Opera knowledge
14. Problem solving/ decision making
Main Duties & Responsibilities
15. Ownership for all inbound inquires on property though all channels
16. Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of the full event proposal & quote
17. Correct use of systems processes to ensure booking integrity, consistency & accuracy
18. Generate incremental revenue and deliver excellent guest service
19. Effectively manages bedrooms blocks and meeting space inventory for assigned groups
20. Conducts compelling show rounds to win the business
21. Focus on building strong relationships and helping grow the Hanbury Manor reputation
22. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
23. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
WHAT WE CAN OFFER YOU
24. Competitive Salary + 20 days holiday (pro rata) including bank holidays increasing after each year of service
25. 50% discount on Food & Beverage
26. 30% discount on Golf & Spa retail products
27. Access to Leisure Club
28. Length of service rewards and invitations to afternoon teas
29. Monthly/yearly recognition schemes
30. Training both internally and externally
31. Worldwide career opportunities within Marriott hotels
32. Discounted associate room rates for you & friends and family
33. Free meals on duty and free uniform
34. Free car parking
35. Play Golf for free and preferential rates for family & friends
36. Pension scheme
37. Cycle to work scheme
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.