Expression of Interest - Customer Service and Complaints Assistant - Go.Compare, Cardiff
Client: Future Publishing
Location: Cardiff, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: d6fcc6ef57a4
Job Views: 7
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Go.Compare is an award-winning insurer that has made insurance easier, provided great products, and delivered outstanding customer service over the past year.
What you’ll be doing:
* Supporting customers during their online comparisons, providing clarity on product information, and helping them take advantage of special offers.
* Being the primary point of contact between the business and customers.
Experience that will give you an edge:
* Experience in customer service within a contact centre or face-to-face environment.
* Effective communication via telephone, email, live chat, and social media.
* Proficiency in IT tools such as Word, Excel, and Google Suite.
* Excellent attention to detail.
What’s in it for you:
* Salary up to £25,000 per annum.
* Hybrid role based in Cardiff, working three days in the office and two from home.
* Uncapped leave, profit sharing bonuses, referral rewards, wellbeing support, share purchase plans, and other perks.
Internal job family level P7.
Who are we?
We’re Go.Compare, part of Future PLC, passionate about helping customers find the best insurance deals. As part of Future’s 250+ brands, we value diversity, flexibility, and innovation.
Our commitment to diversity:
We embrace diversity and inclusion, believing it fuels creativity and innovation. We are committed to fair and inclusive hiring practices and creating a workplace where everyone feels valued and respected.
Additional info:
Please inform us if you require reasonable adjustments during the application process. Learn more about Our Future, Our Responsibility on our website.
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