Working in our support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
Role Overview
As an Admissions Officer, you will be responsible for obtaining demographic information, financial information, and booking all inpatient and daycase admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient and effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families, and friends at all times.
You’ll help us make health happen by:
1. Answering all incoming calls in a timely manner to provide an efficient high-quality service to all internal and external customers, including patients, relatives, clinicians, secretaries, internal colleagues, and members of the general public.
2. Attending bed meetings and ensuring all necessary information obtained is updated on the bed board and detailed in the bed summary, communicated to all related departments.
3. Receiving all inpatient and day case bookings from recognised clinicians and their associated staff, inputting all relevant details into the Hospitals Information Systems.
4. Allocating patient rooms and managing bed status and board working with Site Lead and associated multi-disciplinary teams.
5. Facilitating preadmission clinic bookings and any subsequent queries.
6. Providing quotes for all self-pay bookings and any requests sent via email or received by phone.
7. Conducting courtesy calls/emails to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required, and answer any questions the patient may have about their admission.
8. Meeting & greet patients at pre-admission clinic or on the day of admission where financial details are not secured. Facilitating this in a timely manner to ensure patients' admission is not delayed.
9. Visiting patients in their room where necessary to collect registration form, required information, or payment.
10. Always assisting with monitoring accounts length of stay and discharge to ensure fully financially covered. Keeping patients informed of costs where applicable.
Key Skills / Qualifications needed for this role:
1. Administration experience in a hospital or healthcare setting.
2. Organisational skills.
3. Able to work on own initiative, prioritise work, and meet deadlines.
4. Good timekeeping but prepared to be flexible.
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
1. Annual leave accrual paid every time you work.
2. Subsidised staff canteen and coffee shop led by expert caterers.
3. Access to preferential rates on Bupa products, such as health assessments, menopause plan, and some dental practices.
4. Inclusion in the NEST government pension scheme.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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