Job Title: Head of Engineering Salary: To £95,000 plus excellent package Location: Walsall, West Midlands UK Hours: 37.5 hours per week Join Echo Managed Services as Head of Engineering to lead and inspire a global team of over 60 exceptional engineers across the UK and India. Shape the technical vision and drive innovation with AI-powered solutions while designing scalable and secure Salesforce-based architectures. Champion modern Agile and DevSecOps practices, oversee product delivery and collaborate with cross-functional teams to deliver cutting-edge technology aligned with business goals. If you're passionate about emerging technologies and fostering a culture of excellence, this role is your opportunity to shine. Who We Are Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement. The Role Key Responsibilities: Technical Leadership & Strategy: Define and implement the technical vision, ensuring alignment with business objectives and industry trends Architecture & Scalability: Design and oversee scalable, secure, and high-performing architecture for our Salesforce-based solutions Engineering Leadership: Build and lead a high-performing engineering team 60 across UK and India, fostering a culture of excellence, continuous improvement, and innovation Manage the delivery of the product & technical roadmap consistent with SDLC and Agile processes across the team Agile & DevSecOps: Champion modern engineering practices, including agile methodologies, CI/CD, automated testing, and DevSecOps Financial management and cost control: Ensure clear accountabilities for budgets for tools and people across the engineering estate AI & Emerging Tech: Drive research and adoption of AI-powered solutions, automation, and other emerging technologies within our product roadmap Collaboration & Communication: Work closely with product management, customer service, and leadership teams to translate business needs into scalable technical solutions Governance & Compliance: Ensure adherence to security, regulatory, and quality standards relevant to our industry Where appropriate identify and recommend external partners for the delivery of best-in-class technologies suitable for client applications Experience What You’ll Need: Experience managing international Software Development and Testing teams to deliver software that meets the needs of users, ideally within a Salesforce business Expertise in Salesforce development, architecture, and ecosystem Strong knowledge of scalable SaaS architectures, API design, and cloud-native technologies Proven track record of leading and scaling engineering teams in an agile environment Proven experience in developing standards and process improvement A record of Implementing mechanisms to monitor, manage and provide progress on all software development activities Excellent communication and stakeholder management skills Skills Salesforce development and ecosystem Prince2, PMBoK or AgilePM qualifications ScrumMaster or Product Owner experience Agile DSDM or Scrum exposure Characteristics Strategic Thinker: Able to anticipate industry trends and align technology with long-term business goals Innovative & Curious: exploring new technologies and methodologies to drive product excellence Resilient & Adaptable: Thrives in a fast-paced, evolving environment and embraces challenges as opportunities Collaborative & Influential: Builds strong inclusive relationships across teams and effectively influences stakeholders at all levels Detail-Oriented & Execution-Focused: Balances strategic vision with the ability to execute and deliver high-quality solutions Qualifications Degree level qualified or relevant equivalent qualification or experience What You’ll Get In Return £95,000 plus excellent package Pension scheme with employer contributions Hybrid working 25 days holiday bank holidays 24/7 GP service Access to my premier benefits – store discounts Employee Well-being programme Onsite Gym