Role purpose
Reporting to the Benefits and Generalist Group Manager, you will be responsible for:
* Manage project work queues as appropriate and report to the Group Manager about case status
* Deliver benefits casework and advice to clients, largely via our digital channels, and face to face where appropriate
* Attend outreach locations as required in West Northants and Cherwell to deliver aservice at differing work levels according to local need
* Contribute to staffing our helplines
* Achieve agreed targets in terms of clients supported and financial outcomes achieved
* Providing an effective and efficient advice service within the aims, policies and principles of the Citizens Advice service
* Working in our main Advice service and on specific projects as required
Context of role
Citizens Advice West Northants & Cherwell (CAWNAC) delivers advice across West Northamptonshire and Cherwell and further afield in respect of some of our projects.
Often working in partnership with other local Citizens Advice offices, we are funded to deliver specific pieces of work to identified groups of clients.