Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester. For the successful Customer Service Executive our client is offering: Salary up to £23,809.50 per annumMonday - Sunday 37.5 hours Rota is 5 days out of 7, 9am to 5.30pmPermanent PositionBenefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance The role - Customer Service Executive :- Responsible for managing customer enquiries who are on holiday in-resortManage individual queries and provide resolutions in line with company policiesInvestigate complaints Liaise with hoteliers to support resolutions in-resortProviding excellent customer servicePrioritise escalations What our client is looking for in Customer Service Executive : - Previous experience working within the travel industry in customer services / customer relations - ESSENTIALStrong communication Case Management / Complaint Management Experience - ESSENTIAL Able to cope well in pressured environmentsReactive in nature Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff Wrexham Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.