Overview
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Cake Decorator
Job Purpose
Produces high quality decorated items and baked goods according to the company’s standard product offerings. Decorates cakes, pastries, cupcakes, cookies, and other bakery items. Assists in the daily operations in the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.
Essential Responsibilities
1. SERVICE: 40%
Creates an environment that enables customers to feel welcome, important, and appreciated to increase customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at-shelf product availability, freshness, quality, and value. Offers product samples, answers product questions, and assists customers in finding or suggesting products. Ensures customer requests and special orders are fulfilled. Maintains an efficient and organized method of receiving and processing customer orders. Decorates merchandise per customer request ensuring satisfaction with all products.
2. FINANCIAL: 40%
Completes daily and weekly tasks (communications, online training, etc.). Processes/bakes merchandise according to production guidelines; proofs products to ensure quality assurance. Reviews product quality for “sell by” dates and takes necessary action. Checks production schedule to determine variety and quantity of goods to bake. Receives and unloads delivery truck and stores products in designated area. Stocks and rotates department products to ensure freshness and date control; restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost. Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
3. LEADERSHIP: 10%
Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information. Guides and empowers the team to meet or exceed the goals. Adheres to all local, state, and federal laws, and company guidelines.
4. COMPLIANCE/SAFETY: 10%
Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risks, or issues, and illegal activity, including robbery, theft, or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training.
Qualifications
Minimum Qualifications
* Must be 18 years of age.
* Floater ONLY: Must be able to travel at least 80% of the time.
* Compliance with all Winn-Dixie policies and procedures.
* Ability to read, write, and speak English proficiently.
* Ability to understand and follow English instructions.
* Authorization to work in the United States or the ability to obtain the same.
* Successful completion of pre-employment drug testing and background check.
Preferred Qualifications
* High standard of integrity and reliability.
* Ability to distinguish color and contrast.
Job Tag
* Provide continuous attention to guest needs; greet, assist, and thank guests in a prompt, courteous, and friendly manner.
* Maintain products as needed to present appropriate quantity, quality, and variety in display case.
* Offer product suggestions when appropriate.
* Maintain an efficient and organized method of receiving and processing guest orders.
* Process/bake merchandise according to production guidelines; proof products to ensure quality assurance.
* Decorate merchandise per guest request ensuring satisfaction with all products.
* Receive and unload delivery truck and store products in designated area.
* Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
* Operate department equipment and tools.
* Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
* Notify management of team member theft, guest shoplifting, unauthorized markdowns, property defacement, or any action that is illegal and/or against company policy.
* Floater ONLY: Travel to assigned stores to complete duties.
* Perform other job-related duties as assigned.
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