JOB TITLE: Supervisor
DEPARTMENT: Retail
REPORTING TO: Store Manager
LOCATION: Harrods
SALARY: Competitive
THE POSITION
As a Supervisor of one of our stores, you will be accountable, together with the Store Manager and Deputy Manager, for managing the day-to-day running of the stores to ensure profitability and productivity goals are hit.
KEY RESPONSIBILITIES
1. To lead on Sales and Service culture in-store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, and Personal Sales.
2. To provide excellent levels of customer service and surpass customers’ expectations at every opportunity. To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits, and use of Orlebar Brown products.
3. Responsible, and leading by example, for the store having the highest levels of standards around presentation, cleanliness, and staff appearance.
4. Attending regular training sessions on seasonal product launches and Service Standards to ensure knowledge is up to date and the delivery of world-class service.
5. Maintaining Orlebar Brown Model Store VM standards.
6. Must ensure all measures are being taken around loss prevention to protect profit and stock.
7. Support the Store Manager in the implementation and development of CRM & Clientelling initiatives to strengthen the clientele network for the store.
8. Display strong leadership skills by leading by example. Consistently show a positive attitude & take responsibility for your actions.
9. Completing Daily Brief & EOD reporting. Completing and submitting all necessary paperwork and reports for Orlebar Brown Head Office when required.
REQUIRED QUALIFICATIONS
1. Demonstrated experience in management in a premium or luxury brand environment.
2. Willing to adapt and take on new challenges.
3. Depth of understanding around KPIs and their impact on store performance.
4. Always present a professional image.
5. Successfully able to handle multiple demands and competing priorities.
6. Excellent communication skills – both verbal and written.
7. A real attention to maintaining high standards in-store environment and a keen eye for detail.
WHAT WE OFFER
1. Being part of a diverse working environment of people whom we learn from every day.
2. The chance to train and develop your skills in a fast-working environment.
3. Competitive benefits package –
4. Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for a tax-exempt bike and/or accessories.
5. Financial wellbeing: Pension, and retail discounts across multiple retailers including supermarkets, gyms, days out, and 100’s more.
6. Mental Wellbeing: Employee assistance programme.
7. Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
8. Employee Recognition: Service award incentives, 1-week office closure in August to practice what we preach (paid leave and separate from the 25 days annual leave plus UK public holidays).
At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.
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