The Newcastle upon Tyne Hospitals NHS Foundation Trust
The post holder will support delegated projects for the Cancer Flow and Performance Team. This will involve working with cancer teams across the Trust, providing leadership and guidance to specific service improvement and redesign projects and programmes of work. The post holder will support delivery of the Trust's cancer priorities.
* Interview Date: 29 January 2025
* 22 hours 30 minutes/ week
NO AGENCIES PLEASE
Main Duties of the Job
The Improvement Facilitator will be an integral member of the Cancer Flow and Performance team, supported by the Newcastle Improvement Team, which provides leadership, advice, practical support, and training for quality improvement and transformational change initiatives throughout the Trust.
The successful post holder will utilise appropriate methodology to focus change and improvement initiatives on meeting a range of improvement outcomes, including improved clinical outcomes, enhanced patient experience, patient safety, and service efficiency.
They will be responsible for planning, facilitating, and delivering specific projects, using appropriate tools and techniques which facilitate optimum operational performance and quality improvement.
The post holder will be expected to act autonomously, ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. They must have excellent interpersonal skills and be able to hold project leads to account. The post holder will handle and manage highly complex and sensitive information about staff, work processes, commercial plans, strategic objectives, and barriers to change.
Job Responsibilities
* Work with multi-disciplinary teams to initiate, design, plan, control, and implement specific projects across the organisation and, in some cases, the wider health and care system.
* Facilitate education and transformation events.
* Champion and support the concept of continuous improvement, adapting to the changing needs and requirements of the organisation and the staff within it.
* Support evaluation of improvement and adapt delivery and training of improvement on a continuous basis.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
As a flexible working friendly organisation, we want to ensure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might accommodate a flexible working arrangement.
Person Specification
Knowledge & Experience
* Knowledge and demonstrable experience of using improvement methodologies.
* Highly developed specialist change management and operational management knowledge underpinned by theory and experience.
* Knowledge of operational, financial, and personnel management and an in-depth understanding of the issues which enable effective functioning.
* Experience of influencing staff at all levels to ensure improvement objectives are owned by all stakeholders.
* Experience of working or co-designing improvements with patients or service users.
* Experience of conducting successful efficiency reviews and action plans.
* Developed understanding of health service issues.
* Good knowledge & understanding of the NHS financial regimes, information systems, data sources, and benchmarking techniques.
* Good understanding of care pathways through complex NHS systems.
Qualifications & Education
* Degree level education supplemented by relevant postgraduate study through to Masters Level or equivalent experience.
* Project Management Qualification.
* Teaching experience and/or qualification.
Skills & Abilities
* Excellent interpersonal and communication skills.
* Highly skilled negotiator.
* Ability to influence change with senior managers and clinicians within the organisation.
* Ability to manage conflict, e.g., where staff are resistant to change, new concepts, and different ways of working.
* Ability to apply complex theoretical techniques to practical situations.
* Ability to coach others to deliver improvement initiatives/projects.
* Ability to learn quickly and adapt to the changing environment.
* Sound IT skills with good working knowledge of Excel, Word, and PowerPoint.
* Excellent data analytical skills and ability to present complex information using a variety of techniques.
* Highly developed project management skills and knowledge to work independently in this field.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Newcastle upon Tyne Hospitals NHS Foundation Trust
General Manager - Cancer and Haematology
£46,148 to £52,809 a year pro rata per annum.
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