Role Summary
* To provide a professional, efficient, and effective Reception service to patients and visitors attending the Emergency Department in accordance with Royal Devon University Healthcare NHS Foundation Trust's policies and standards relating to confidentiality and customer care.
* To ensure patients' details are accurately recorded and the relevant documentation created to support safe patient care.
* To provide general clerical duties to support the patients' care/journey through the department with the minimum of delay.
* This position is instrumental in creating a “good first impression” of the Trust/Department to patients and visitors.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are looking to recruit a professional and reliable individual to provide an efficient and effective Reception service to patients and visitors attending the Emergency Department. The post holder will be proficient in dealing with confidentiality issues and able to provide excellent customer care service, ensuring patients' details are accurately recorded and the relevant documentation is created to support safe patient care. This position is instrumental in creating a “good first impression” of the Trust/Department to patients and visitors.
Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from a new innovative IT system. This role would suit someone who has excellent interpersonal skills, is proactive, and looking for a challenge.
The successful candidate will demonstrate excellent communication skills, the ability to remain calm under pressure, and experience of dealing with the general public and with difficult/distressed people. A flexible approach to work and experience of working in a busy environment with minimal supervision are also essential.
Working Pattern: Average of 22 hours per week. Work 3 nights 2200-0800 followed by 6 nights off.
Interview Date: To be confirmed
For further information please contact: Harriet Finch, Admin Line Manager, on 01392 402549 or Harrietfinch@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies, and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness, and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
* Salary Band 2: £24,169 annum pro rata
* Frequency Annual
* Vacancy Reference 185-570-10398
* Contract Type Permanent
* Closing Date 07 May, 2025
* Job Category Administration
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