People Shared Services Manager
Job Type: Full-time
Location: Welwyn
My client is looking for a People Shared Services Manager to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis. This role is pivotal in developing and providing an effective and efficient Operational HR service, ensuring a high standard of customer service.
Day to Day of the Role:
1. Manage and develop the People Shared Services function, ensuring SLA’s and KPI’s are met.
2. Develop, support, and manage a team of three, focusing on their ongoing learning and development.
3. Identify and implement opportunities to improve the People Service experience through process and procedure design.
4. Partner with internal HR, Payroll, Recruitment, Rota, and Communications teams to resolve queries and ensure timely communication.
5. Collaborate with the HR Systems Manager for HRIS maintenance and development.
6. Act as the first point of contact for HR queries, escalating second-line queries as needed.
7. Provide professional advice and support on employee relations matters.
8. Assist in the review and development of policies and SOPs.
9. Generate workforce performance reports and provide feedback to managers.
10. Maintain accurate HR activity reporting and handle ad-hoc reporting requests.
11. Build and maintain relationships with managers to promote HR best practice.
12. Support change management programmes and corporate induction events.
13. Maintain and update electronic employee files in line with GDPR.
14. Ensure compliance checks are maintained and escalated appropriately.
15. Suggest and implement improvements to HR policy and process.
16. Support employee relations meetings, including note-taking as required.
17. Partner with the Engagement and Wellbeing Business Partner to develop a robust exit process.
18. Provide training to managers and staff as required.
19. Attend meetings and undertake minutes as needed.
20. Undertake ad hoc projects and any other tasks as required by the business.
Required Skills & Qualifications:
1. 3+ years within a fast-paced Shared Services Function.
2. Experience leading a team.
3. GCSE level English and Maths.
4. Effective communication skills, both written and verbal.
5. Excellent customer service skills.
6. Strong IT proficiency, especially in Microsoft Excel.
7. Strong organisational and administrative skills.
8. Full Driving Licence.
9. Experience with HR Systems.
10. Commitment to the core values of the organisation.
Desirable:
1. CIPD qualification.
2. Good grasp of employment law and HR best practice.
Personal Attributes:
1. Proactive with the ability to work independently.
2. Analytical and methodical problem-solving skills.
3. Strong attention to detail.
4. Excellent role model and ambassador for the organisation.
5. Flexible “can do” approach.
6. Team player.
7. Self-motivated with the ability to meet deadlines.
8. Confident in decision-making.
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