JOB TITLE: Account Manager
SALARY: £38,295 - £42,550
LOCATION: Edinburgh Port Hamilton Office
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Are you ambitious and passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!
We're looking for a Workplace Pensions Account Manager to join our team in Insurance, Pensions & Investments (IP&I) to support our clients, corporate advisors and workplace EBC's and balancing demands from some of our key accounts. You'll need to be able to work together with the Account Management team to provide an excellent customer experience and compliantly meet financial and service needs with fair outcomes, including for our Vulnerable Customers.
This is a varied and exciting role and you'll be responsible for providing comprehensive technical business support to meet the needs of the Workplace Pensions operational teams. You'll share your specialist knowledge with the team and key stakeholders, providing IT and incident support to the business. You'll have good relationship management skills, be proactive, possess excellent accuracy and decision-making skills and be able to handle multiple deliverables whilst managing/meeting expectations. In addition, you'll support projects and the lab to implement changes safely and effectively, within the operation.
You'll be expected to support and embed LBG priorities, adhere to regulatory requirements and role model the Group Values, Behaviours and Code of Responsibility.
Why Lloyds Banking Group
We're on an exciting journey to transform our Group and the way we're shaping finance for good.
We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What You'll need
You'll have a strong business knowledge of workplace pensions, be adaptable to change and have a desire to succeed in a new challenge. Good interpersonal, collaboration, organisational and communication skills are crucial along with the ability and drive to influence advocacy, confidence, and trust from our customers.
* Strong attention to detail ensuring all customer communication and information is accurately processed and that work follows relevant internal and external rules, procedures and regulatory requirements.
* Positively influence others by demonstrating core values and behaviours.
* Ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.
* Investigate and take action to solve immediate compliance, system and platform issues and provide advice internally to colleagues on complex problems.
* Ability to lead, coach and deliver training material to external clients whilst showcasing personal development by proactively growing own skills, capabilities and knowledge.
* Working in partnership with Workplace Distribution and Workplace Operations to ensure best practice and maintaining an effective internal stakeholder network.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .