End Date
Sunday 30 March 2025
Salary Range
£43,803 - £48,670
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
Watford or Flexible
Job Description
* JOB TITLE: Account Development Manager
* SALARY: £42,120 - £51,480
* LOCATION(S): Watford, Flexible
* HOURS: Full-time
* WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week on clients' sites, or 40% of our time at our Watford office.
About this Opportunity
Tusker requires an Account Manager to manage the development and growth of profitable business to maintain opportunities within existing customers to drive marketing visibility, process improvements and order take of both Public & Private Sector organisations by engaging with customers within HR, Finance and Marketing departments.
* Account Management of Public & Private Sector organisations – In the main these will be in segment 3 of Tusker's customer scoring matrix. Eligible employer base of 500-1500 employees in the main.
* To ensure customers' aged debt is continually monitored alongside the Finance Team.
* Work proactively in partnership with the Marketing team to ensure each of our customers has a robust communications plan.
* Work collaboratively & proactively with Tusker's UK Strategy & Commercial Partnership Manager to ensure strong growth with Tusker's Employee Benefits Providers (EBPs).
* Work closely with the Business Development and Account Implementation teams to help obtain new business to ensure the smooth transition from prospect to customer.
* Propose advisory changes of scheme structure to the customer where necessary and then see those changes through to completion.
What you’ll need
* Must have at least 2 years of experience in Account Management/Development within Salary Sacrifice in the UK benefits industry.
* Experience working with all levels and areas of the business but predominantly with Marketing, Customer Service, Implementation and the Sales Team.
* Experience in engaging, holding & building relationships at multiple levels.
* Professional and credible as the role will require senior stakeholder management both internally and externally.
* Ability to achieve and exceed (where possible) the set budgeted targets.
* Issue management and resolution.
* Management of Scheme Awareness Plans for all allocated customers.
* Strong presentation skills both face to face and remotely – Video conferencing etc.
And any experience of these would be really useful
* Established history of rapport building and relationship management.
* Personal presence and credibility; demonstrating enthusiasm and self-motivation.
* Experience in developing and managing relationships.
* A good level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems.
* Excellent communication skills; commercially and financially astute with the ability to work to tight deadlines and demanding targets.
* Proficient knowledge of current UK Tax and NI rules and legislation.
* Full UK driving licence.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 28 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
Ready to start growing with purpose?
Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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