Tech Support Analyst Opportunity
Are you passionate about technology and delivering exceptional support? Step into a dynamic role with a forward-thinking organisation, where your skills will drive innovative IT solutions and keep a thriving team moving seamlessly.
The RoleAs a Tech Support Analyst, you'll be at the forefront of providing first-class IT support across the organisation. Your technical expertise will help troubleshoot, resolve issues, and implement new systems. You'll be a key player in ensuring smooth day-to-day operations, from managing service tickets to collaborating on exciting new tech initiatives.
Key Responsibilities
* Diagnose and resolve technical issues efficiently.
* Maintain IT systems, schedule updates, and manage patches.
* Provide support for cutting-edge third-party applications.
* Contribute to knowledge management and improve internal processes.
* Monitor user security and maintain compliance with IT standards.
* Support hardware, including desktops, laptops, and printers.
What We're Looking For
1. ITIL v3 Foundation certification (minimum).
2. A-level education or equivalent (Math and English at grade C or above).
3. Strong technical understanding of Microsoft environments, network configurations, and security protocols.
4. Excellent communication and customer service skills.
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