The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for a Senior Sales Assistant who will be working with Ester and the Team in our store in Swindon Designer Outlet.
This contract is 20 hours per week (overtime also available), candidates must be flexible to work across weekdays and weekends. The store trades from 10am-8pm from Monday-Saturday, and 10am-6pm on Sundays, so shifts will be scheduled around these times. Please confirm your full availability in your application.
What you will be doing:
The main objective of the Senior Sales Assistant is to support and lead the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll be an expert in CT selling skills using this to drive the store’s targets through your own sales whilst coaching and influencing the team to deliver strong sales numbers. The Senior Sales Assistant will be a key player in managing customer appointments, wedding party appointments, and ensuring an excellent in-store experience for our customers. As a senior member of the sales team, you will have key-holding responsibilities of opening and closing the store, and will work with the management team to induct, train and coach Sales Assistants and will be one of the top sellers in store.
Aside from this, the Senior Sales Assistant will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.
What we are looking for:
The ideal candidate will have previous experience in a retail or hospitality position, ideally with some exposure to store management. Key Holder experience is preferable for this position. The most important thing we’re looking for is a passion for Customer Service, selling and the proven ability to keep this at the forefront of your mind whilst delivering great sales.
What you can expect from us:
As well as all the core benefits, UK Retail colleagues also get the following:
* Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
* Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
* We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
* We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
* The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs.
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