Who You Are You are an organized and detail-oriented individual with a knack for administrative tasks. You possess excellent communication skills, enabling you to provide clear and precise information and advice to customers. Your ability to manage and process complaints and service requests positions you as a key support figure in the team. You are proactive in ensuring accuracy and efficiency in handling customer documentation. What the Job Involves This role involves assisting in delivering an efficient and effective administrative support service to both operational and support teams. You will be responsible for providing accurate advice and information to customers, managing and recording complaints, handling service requests, and issuing, collecting, and validating customer documentation.