You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. Also, have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams. Administration To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols. Processing electronic documents. Pulling/filing notes when necessary and update as required. Reception Greeting and helping patients with any enquiries. Handing completed repeat prescriptions to patients and checking names and addresses. Covering all reception positions within the whole practice as necessary. Appointments Process appointment and visit requests from patients by telephone, online and in person Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records Understand the layout and significance of Practice boundary. Process repeat prescription requests in accordance with practice guidelines. Data entry. Telephone Have working knowledge of telephone system, during and after hours. Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Understand fire drill and panic alarm procedure. Stock up clinical room. Make coffee for Doctors/colleagues. Any other tasks allocated by senior staff Attend all training required by the organisation. Chaperone clinical staff when requested