Job Description
Provides support as a member of the Front-End team responsible for catering and customer delivery. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Job Responsibilities
* Ensures customers are taken care of and the store and delivery van looks great at all times.
* Delivers all catering orders and home deliveries.
* Ensures orders are properly organized prior to leaving store.
* Maintains catering van in good working order.
* Coordinates supplies needed for catering delivery.
* Ensures a high level of customer service and appropriate behavior in all dealings with corporate and social catering clientele.
* Responds to work requests from other departments on an as-needed basis.
* Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
* Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
* Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
* Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
* Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment
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