The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
* Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
* Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
* Ability to learn and follow all customer service procedures and policies.
* Strive to meet and exceed personal and team target goals.
* Record, organize, and file customer interactions and account changes.
* Able to up-sell if needed.
* Able to schedule callbacks and appointments to resolve customer needs.
Minimum Qualifications
* Previous experience in customer support, client services, sales, or a related field.
* Excellent communication skills over the phone and other communication platforms.
* Basic computer skills and experience.
* Able to multitask.
* Excellent time management and prioritization skills.
* Ability to listen actively, relay information, and answer questions and/or concerns.
* Customer-focused for a positive customer experience and resolution.
Benefits
* Health Insurance (dental and vision included).
* Excellent retirement plan.
* Tremendous upward mobility into other positions and management.
* Flexible hours.
* Remote Position(s) available (work from home).
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